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Production Services Specialist

Plano, Texas

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

The role is for a Production Support Analyst supporting the Global Risk Analytics Suite Applications. Candidate will work closely with the line of business risk managers, application development team, quality assurance team, and other technology partners (DBAs, SAs, etc.) to provide the production support of market risk applications. Activities of the production support and management include, but are not limited to, application monitoring and health check to assure system availability and stable performance, user query and production incident handling, trouble-shooting application performance issues, application environment/infrastructure management, capacity management, release process management including application deployment and configuration. In carrying out the production duties, associate needs to follow the bank’s production processes and guidelines, document technical details both for the benefit of team knowledge sharing and for production audit requirements

Required Qualifications:

+ 2+ years in an application support position within a similar environment. Hands-on experience in supporting client applications and close interaction with the business users and application teams within financial industry, and preferably in the risk space

+ Good knowledge of supporting a heterogeneous environment with in-house solutions based in Java, UNIX Shell scripts, Python, and JSS

+ Good knowledge of UNIX and Windows operating systems is a must

+ Good knowledge of Oracle, Hadoop, or similar DBMS is a must, and good experience in articulating and handling performance issues typically seen in very large databases

+ Good knowledge of Autosys to automate the batch

+ Understanding of the Service Support and Delivery disciplines. Aware of the importance for incident, problem and change management procedures for day to day support activities

+ Proven knowledge of “Best Practices” in production support

Desired Qualifications:

+ Previous client facing experience

+ Hadoop knowledge

+ Spectrum Grid knowledge

Skills:

+ Adaptability

+ Analytical Thinking

+ Production Support

+ Automation

+ Collaboration

+ Innovative Thinking

+ Result Orientation

+ Solution Design

+ Business Acumen

+ Project Management

+ Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.