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Operational Intelligence Senior Leader (Senior Architect)

Pennington, New Jersey;Charlotte, North Carolina; Plano, Texas

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Job Description:

About us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

_What you can expect:_

The Operational Intelligence Team seeks a strong technology leader to lead numerous efforts focused on enhancing the monitoring and observability capabilities at Bank of America. This position reports directly to the Head of Operational Intelligence for the firm.

This senior leader will be focused on delivering special projects related to monitoring and observability at Bank of America. These projects include enhancing vendor offerings, implementing solutions leveraging Large Language Models (LLMs), gathering user requirements and performing tools rationalization. Senior Architect that will participate in the development and implementation of monitoring strategy and solutions aligned as core to the business information flows and systems architecture. This individual provides integrated systems planning and recommends new or different technologies that will enhance current systems and support overall corporate and business goals aligned to the Application Production Support monitoring strategy. Recommends the appropriate monitoring capabilities in support of business process and is responsible for delivery of aligned capabilities across critical business applications.

This is not an application development role, however experience working in some capacity with an application development team - understanding how different components in an application work together, interaction with the middleware, system software and Hardware is essential. Diverse engineering skills to architect and implement monitoring solutions.

_What you will do:_

Rollout of the strategic monitoring tool across Bank of America

SME for monitoring tools that form part of the global monitoring strategy

Participate in global discussions on the continuation and evolution on global monitoring strategy

Drive change in monitoring and observability at Bank of America.

Required Qualifications:

+ 10+ years Development or Architecture experience for multi-tiered business applications

+ 10+ years production systems Architecting and/or support role

+ Proven experience with supporting monitoring tools such as – Dynatrace, Splunk, Catchpoint

+ Familiarity with supporting monitoring on Cloud and Containers infrastructure

+ Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, shell scripts, etc.

+ Proven experience in programming languages (Java and/or .NET)

+ Proven experience in application/network performance and availability monitoring

+ Proven experience in N-Tier Architecture supporting a multitude of products (Webserver, Middleware, Database, etc.)

+ Knowledge of ITIL functions and processes

+ An excellent communicator, able to network and influence across multiple levels is required of this role

+ A self-motivated, hands-on, driven individual

+ A strategic thinker who can link business context to technical reality

Desired Qualifications:

+ 4-year college degree

+ Previous experience in development and/or support of Banking applications

+ Experience in Major Incident Management

+ Experience dealing with vendor relationships

+ Demonstrated experience influencing change in large organizations

The ideal candidate will have experience working and being successful in a large, multi-data center enterprise environment. Business acumen a plus. Communication and flexibility are important skills for this role, as special projects may be assigned over time.

Skills:

+ Influence

+ Risk Management

+ Solution Design

+ Stakeholder Management

+ Technical Strategy Development

+ Analytical Thinking

+ Collaboration

+ Result Orientation

+ Solution Delivery Process

+ Architecture

+ Automation

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.