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eCommerce SMB Sales Transformation Manager

General Information

Req #

WD00082161

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Friday, June 27, 2025

Working time:

Full-time

**Additional Locations** :

* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

We are looking for an experienced **eCommerce SMB Sales Transformation Manager** to lead the optimization of our SMB Sales Team's Business Management System (BMS). This role will drive a comprehensive, data-informed approach to measuring productivity and engagement, leveraging key KPIs and demographic insights such as account type, employee size, and customer program participation. The ideal candidate will evaluate current sales functions and implement transformational tools and processes that accelerate performance at both the manager and individual contributor levels. A key focus will be enabling sales leaders to spend more time coaching and leading by developing dashboards, analytics, and roadmaps that deliver clear, actionable insights into team and account performance.

Role Responsibilities

+ Build a best-in-class SMB sales BMSto helpidentifykey trends, insights, & gaps while tracking productivity to help inform the SMB sales strategy as well as help SMB sales teams understand key actions/next steps

+ Help shape Q-Readiness POV based on productivity analysis, market opportunity (key initiatives) & pipeline

+ Identify &maintainTop 10 list of priority issuesaffecting sales team performance

+ Provide level of impact analysis with a recommended resolution on each topic

+ Provide an ongoing readout as to progress within a monthly/quarterly cadence

+ Be the singlePOCfor the NA SMB sales tools roadmap coordinating w/ all key stakeholders toidentify, evolve & drive adoption, be the liaison w/ CCOE for projects, training, & issue resolution

+ Enhance productivity by streamlining operations, automating processes, & leveraging the right technologies to better manage data & track performance metrics to identify areas of improvement.

+ Evaluate sales org structures, selling motions, lead gen, analytics, forecasting, & operations as needed to support & execute on related goals

+ Lead sales transformation initiatives that ease implementation, drive adoption, & deliver solutions for ongoing success

+ Identify potential value creating opportunities, creating the business case & developing the requirements to implement the strategy

+ Design & implement modern sales tools & processes with the support of project teams that improve capabilities to measure & improve sales productivity metrics

+ Build highly successful & efficient collaborative initiatives. Manage, coach & empower team members while continuing to grow in own expertise to help SMB Sales succeed & transform

+ Deliver an ongoing & accurate revenue forecast with pipeline transparency & analysis

+ Enable Sales team to reach & exceed sales objectives by encouraging the right sales activities

+ Empower managers & reps with the right tools & insights

+ Measure & incentivize specific priority goals

+ Optimize lead management & lifecycle health, analyze traffic based on campaign, DG, inbound & outbound actions, & associated CSAT

+ Identify what needs to change & what role sales technology plays in supporting specific change

+ Employ a customer-centric transformation by aligning seller actions with successful customer outcomes, supported by the necessary systems, tools & processes

+ Implement sales & service experiences, capabilities, & architecture required to bring customer strategies to life, optimize & transform consideration of non-PC sales & service solutions, & preferred business financing

+ Document, measure & drive performance through business processes like sales ops, deal desks, sales engagement, sales support, & lead generation

Basic Skills

+ Bachelor’s degree in a relevant field

+ Bachelor’s degree in Business, Marketing, or related field

+ 8+ years of experience in sales operations, sales enablement, or business transformation, preferably within eCommerce or SMB-focused organizations

+ 8+ years of experience in designing and implementing sales productivity metrics, dashboards, and Business Management Systems (BMS)

+ Proficiency in tools and technologies for sales performance management, including CRM systems, analytics platforms (e.g., Power BI, Tableau), and workflow automation

Desired Skills

+ MBA or equivalent advanced degree

+ Project Management certification (e.g., PMP, Prince2, or CAPM)

+ Experience working with sales organizations in the IT or tech industry

+ Familiarity with customer experience metrics such as CSAT and NPS

+ Understanding of eCommerce best practices and digital sales channels

+ Experience leading or supporting non-PC product sales or service transformation initiatives

+ Proven ability to manage change and drive adoption of new tools, processes, or systems

+ Experience working across global teams and time zones

+ Knowledge of lead management systems and demand generation strategies

+ Ability to synthesize complex problems into actionable strategies

+ Strong business case development and executive presentation skills

+ A customer-centric mindset with a passion for aligning sales efforts with customer success outcomes

The base salary range budgeted for this position is $110,000- $135,000. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com.

Application Deadline Disclaimer (Colorado Only): Pursuant to Colorado’s Equal Pay for Equal Work Act, the deadline to apply for this role is Aug 1st, 2025. Applications submitted after this date may not be considered.

_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._

**Additional Locations** :

* United States of America - North Carolina - Morrisville

* United States of America

* United States of America - North Carolina

* United States of America - North Carolina - Morrisville