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Summary This position is located at Navy Getaways Pacific Beach operation at Command, Navy Region Northwest. The purpose of this position is to perform front desk and/or reservation functions for the lodging program. Responsibilities Answers questions regarding housing facilities; and provides information to service members regarding local resources, on-base facilities and activities. Provides quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times. Professionally answers phones and transfers calls to appropriate individuals. Verifies eligibility and ensures unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual and local policy. Properly executes and documents room transfers. Safeguards residents' personally identifiable information. Creates new and replacement key cards per local policy and guidance. Maintains inventory of all keys/keycards and any other supplies maintained at the front desk. Provides new residents with welcome aboard information, instructions and resources. Receives and follows up on resident trouble calls, ensuring the appropriate department is contacted for resolution. Keeps the front desk and lobby area clean and neat. Performs other related duties as assigned. Ensures security of all guests is maintained at all times Ensures guest privacy is maintained at all times. Handles customer complaints, referring to manager or higher authority as necessary. Requirements Conditions of Employment Qualifications Must have one-year practical work experience including direct customer service, preferably in the hospitality field. May be required to possess a valid state drivers' license for travel between sites. This position may be designated as essential personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements. Incumbent must pass all applicable records and background checks. Education There is no education requirement for this position. Additional Information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.