• Front End Manager

    Bluff Country Co-op (Winona, MN)


    ### Job Duties

    PURPOSE: To oversee operations of a natural foods front of house; to meet the Co-op’s goals for sales, margin, labor and customer service, ensuring that the department contributes to the financial and social best interest of the Co-op; to promote the Co-op in accordance with its principles both in-store and in the community.

     

    STATUS: Reports to General Manager; supervises front end staff

    RESPONSIBILITIES

    1. Customer Service

     

    - Treat people fairly, consistently and with respect.

     

    - Ensure efficient, informative and friendly service according to established customer service vision and standards.

     

    - Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.

     

    - Ensure that communications are clear, direct and respectful

     

    - Ensure the integrity of Bluff Country Co-op’s values in decision-making and interactions with others.

     

    - Act as a model to all employees following the employee handbook.

    - Provide attentive and courteous customer service

    2. Front of House Operations

     

    - Set performance, productivity, and service standards for all department staff.

     

    - Evaluates department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.

     

    - Ensures that all department areas are clean, well ordered, safe for customers and staff, and meet health standards.

     

    - Ensures that unsellable items are returned or otherwise properly disposed of, following established procedures.

     

    - Monitor cooler and freezer temperatures, inform departments of concerns, follow established procedures for repairs.

     

    - Ensure accurate execution of marketing and promotional strategies by Front End staff.

     

    3. Supervision

     

    - Employ the integrity of Bluff Country Co-op’s values and Manager’s Code of Conduct in decision making and interacting with others.

     

    - Hire qualified applicants following established policy.

     

    - Ensure on-the-job training.

     

    - Organize meetings of department staff and communicate policy changes.

     

    - Document performance problems, provide coaching, feedback, and disciplinary conversations with staff.

     

    - Conduct performance evaluations and take corrective action as needed, up to and including termination.

     

    - Recommend pay raises within the department payroll budget and co-op pay scale.

     

    4. Safety & Security

     

    - Ensure department’s compliance with all state and federal food safety laws.

     

    - Maintain department equipment in working order. Troubleshoot problems and arrange for repairs following established procedures.

     

    - Assure department’s compliance with all policies in the Co-op’s Safety & Security binder.

     

    5. Other Duties

     

    - Participate in Management Team meetings as requested and storewide meetings.

     

    - Procure and maintain current Food Manager Certification with the State of Minnesota.

     

    - Serve as Manager on Duty as needed.

     

    - Visit other stores for price comparisons, product and merchandising ideas for the Front End department.

     

    - Work with the Owner Services Coordinator as needed for Owner Drives, Owner Appreciation and other events or cashier training related to ownership.

     

    - Perform other tasks assigned by the General Manager.

    QUALIFICATIONS

    - Supervision experience--hiring, training, evaluating.

     

    - Experience developing systems and procedures.

     

    - Experience serving the public; exemplary customer service skills.

     

    - Ability to handle multiple demands.

     

    - Calmness under pressure, with ability to follow procedures in high-pressure situations.

     

    - Ability to project an outgoing, friendly personality.

     

    - Excellent communication skills with customers and co-workers: good listening, clear instructions.

     

    - Familiarity with co-op products.

     

    - Attention to detail, accuracy.

     

    - Willingness to work weekends and evenings and regular, predictable attendance.

     

    - Willingness and ability to learn and grow to meet the changing requirements of the job.

     

    ### Minimum Education Required

    no minimum education requirement

     

    ### Minimum Experience Required

    - Supervisory experience with hiring, training, and evaluating performance

     

    - Experience developing systems and procedures

     

    - Experience serving the public through exemplary customer service skills

     

    ### Shift

    Other

     

    ### Number of Openings

    1

     

    ### Public Transportation Accessible

    Yes

     

    ### Veterans Encouraged to Apply

    Yes

     

    ### Physical Required

    No

     

    ### Drug Test Required

    No

    ### Compensation

    $17.00 - $22.00 / Hourly

     

    ### Postal Code

    55987

     

    ### Place of Work

     

    On-site

     

    ### Requisition ID

    FEMGR25

    ### Job Type

     

    Full Time

    ### Job Benefits

    * 20% employee discount

    * Paid time off

    * Paid breaks

    * Flexible spending account (after 9 months of employment)

    * Retirement account

    * Ongoing paid training

    * Free massage

    * YMCA discount

    * Free food

    ### Application Link

    https://www.bluff.coop/careers/