"Alerted.org

Customer Support Representative I

Corporate Administration

Federal Way,

Washington

Description

**The Position:** In this role, you’ll be the ultimate communication guru, using your charm and wit to interact with customers in a way that leaves them with a smile on their face. You’ll be the master troubleshooter, swiftly resolving issues and ensuring our customers’ happiness. As the liaison between our internal departments and external partners, you’ll be the superhero who keeps everything running smoothly. Join us and let’s make customer service an unforgettable experience.

About Us

Financial Pacific Leasing (A subsidiary of Umpqua Bank) is a commercial equipment leasing company headquartered in Federal Way, WA. Established in 1975, we are a leader in the leasing industry and we take pride in providing our customers excellent support and services through our very dynamic, skilled, hard-working and fun group of associates.

This position currently follows a hybrid work model, but may shift to a fully onsite arrangement in the future.

Responsibilities include, but are not limited to:

+ Answering general lease questions pertaining to contract changes, invoices, insurance and pro-rata rental and various other contract documents

+ Answering Payments, sales and personal property tax questions

+ Calculate and communicate buyouts to customers, brokers and vendors

+ Create Satisfaction Letters

+ Produce payment histories and other documents

+ Explain the Assignment of Lease process

+ Explain and request cancellations of Uniform Commercial Codes

+ Manage the initiation and cancellation of automatic payments

+ Notate databases clearly and consistently

+ Support the processing and modification of vehicle titles

+ Provide exceptional customer service and support to our customers, partners and all levels of staff

+ Maintain confidentiality of all company information

+ Perform all other duties as assigned by management

Requirements:

+ High school graduate or equivalent

+ Strong work ethic

+ Experience working in a call center setting

+ Regular and predictable attendance and punctuality

+ Effective interpersonal skills including

+ Excellent verbal and written communication; effective time management; be team and goal oriented; professional attitude; work well under pressure; have attention to detail, be organized, flexible and honest.

Why Financial Pacific Leasing - Here is what we offer:

+ Robust Benefits package

+ Paid Time off (PTO) - Accrue up to 2 weeks of paid time off in the first year

+ Recognition program

+ Monthly incentive perks

+ Thriving company culture

+ Up to 40 hours of volunteer time allotted each year.

Compensation & Benefits

We offer a competitive total rewards package including base salary and comprehensive benefits. The pay range for this role is $20.00 per hour - $25.00 per hour. Exact compensation for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.