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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Technical Lead - IT will drive the development of our AWS-based cloud platform while leading a team of developers. This is done in partnership with leadership to align platform roadmap with product and organizational goals and perform the role as the technical expert. They will be responsible for leading the Cloud Platform Development efforts across IaC libraries (AWS CDK), CI/CD Pipelines (GitHub Action), and Internal developer Portal (Backstage). This will involve evaluating and integrating new AWS services and tools to continuously improve platform capabilities. They will also set coding and architecture standards for platform components, ensure consistency, security, and maintainability. In close collaboration with the application team, they will work to define and implement scalable, secure, and reusable cloud architecture patterns. The ideal candidate brings a strong background in software development, deep expertise in AWS cloud technologies, and proven leadership in technical delivery.

+ **Strategy**

+ Responsible for new systems and existing systems at various stages of their lifecycle

+ Manage the process of enhancing and integrating systems, including design, deployment, and post-launch support

+ Engages with team members and internal stakeholders to ensure application delivery supports key business processes and customer experiences

+ Leads large initiatives and ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced

+ Adapts departmental plans and priorities to address resource and operational challenges

+ **Delivery and Support**

+ Manage current engineering effort for applications, ensuring seamless functionality across relevant systems

+ Manage the development and upkeep of robust knowledge management systems for development teams

+ Ensure that applications meet user needs and provide an intuitive and engaging experience

+ Develop and implement scalable, secure, and reusable patterns

+ Drive development of self-service capabilities for infrastructure provisioning and deployments

+ **Continuous Improvement**

+ Performs thorough root cause analysis on software issues or bugs to develop and implement robust fixes, preventing recurrence and ensuring system stability

+ Develops and executes comprehensive test plans to ensure software quality and identify any potential defects before deployment

+ Educates stakeholders and team members on platform capabilities and promoting best practices and principles

+ Manages training activities, providing guidance on system capabilities, best practices, and identifying potential areas for improvement

+ **Stakeholder Partnership**

+ Serves as the primary point of contact with stakeholder leaders and teams. Works to understand stakeholder needs and requirements, make recommendations for solutions, and roadmap and prioritize implementation to support business objectives

+ Collaborate with stakeholders to evaluate, modernize, consolidate, and improve existing tools, ensuring they meet user needs and company expectations

+ **Leadership**

+ Carry out people leadership responsibilities, including interviewing and selecting team members, managing and developing employees, cultivating a positive culture, and is accountable for the performance and delivery of their team

+ Accountable for the performance and results of their team within own area of specialty

+ Provide guidance and mentorship, reinforcing engineering principles and standards among team members to deliver high-quality, scalable solutions in compliance with airline-specific regulations

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ Bachelor's degree

+ Computer Science or related field

+ 4+ years of related experience

+ Experience leadingsoftware development

+ Experience building or contributing to internal platform or developer portals using React and TypeScript

+ Experience optimizing applications, both stand-alone and in distributed systems to maximize performance

+ Proficiency in at least one application development language (i.e., .NET, Java, Python, JavaScript, or Go)

+ Hands-on expertise in AWS services and architecture, with deep knowledge of Infrastructure as a Code using AWS CDK

+ Problem-Solving and Decision-Making Abilities - Ability to support cross-functional teams consuming platform tools and libraries

+ User-Centric Approach - Strong understanding of cloud security, IAM, cost optimization and operational excellence in an AWS environment

+ Collaboration Skills - Proven ability to collaborate with software teams and guide them in adopting platform tools and best practices

+ Communication Skills - Excellent communication skills with experience in leading technical discussion, documentations, and knowledge sharing sessions

+ Technical Leadership Abilities - Ability to balance hands-on development with strategic planning and technical leadership

+ Must be legally authorized to work in the United States for any employer without sponsorship

+ Successful completion of interview required to meet job qualification

+ Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

+ Master's degree

+ Computer Science or related field

+ 5+ years of experience in software engineering with strong focus on cloud-native development and infrastructure automation

+ People leadership experience

+ Infrastructure Deployment Expertise

+ Cross-Functional Team Experience

+ Advanced Troubleshooting Skills

+ Experience with C# / .NET

The base pay range for this role is $109,820.00 to $149,600.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.