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Description

In this role, you will be responsible for leading AGS’s Field Tech Sales Operations organization across its ~$100Bn Global Sales (AGS) business. You will partner directly with AWS's Global Field tech leader to shape and create transformational growth strategies, optimize technical coverage, capacity and role clarity, run the rhythm of the business, and ensure seamless alignment between worldwide strategic priorities and regional execution. You lean towards the technical, you love going deep on architecture, GenAI, and how to bring services together to meet our customer’s needs. Your scope will include developing data-driven insights to inform strategic decisions, designing and implementing new sales motions and growth initiatives, and creating scalable mechanisms to drive operational excellence across our global tech community. Your ability to influence across the global tech, geo tech, and field sales organizations will be critical to delivering for our customers. Your efforts will be crucial in driving AWS's continued growth and leadership in the cloud computing industry.

As a tenured leader, you have a track record of crafting and implementing successful GTM strategies in large-scale, global technology organizations. You lead with technical expertise with the ability to dive deep on capacity planning, account planning, activity based measures and the full customer lifecycle. Your background demonstrates a strong ability to translate strategic vision into actionable plans, drive cross-functional alignment, influence at the executive level, and deliver measurable results in dynamic environments. Most importantly, you combine strategic thinking with a data-driven approach to decision-making, ensuring that our sales strategies are both innovative and grounded in market realities. You demonstrate strong business acumen, a bias for action and a track record of delivering results while maintaining the highest standards of operational excellence.

Key job responsibilities

•Collaborate with C-suite and global leadership to develop and execute comprehensive go-to-market strategy to execution

•Lead a global team across Business Operations and Management, Strategic Initiatives, and Worldwide Programs, driving AGS Tech's mission to enable 8,200+ builders to deliver customer outcomes.

•Refine and evolve the AGS Tech Operating Model, encompassing key mechanisms across Career Growth, Communications & Collaboration, Job Satisfaction, and Tools, Operations, and Planning

•Develop the optimal roles to best serve customers for Field tech and Customer Success functions, including optimal placement and capacity models

•Conduct competitive analysis and benchmark against key industry players

•Articulate unique value propositions and technical solutions for AWS's offerings

•Lead coordinated launch plans for new products or services to deliver revenue growth

•Host and partner with enablement function technical community training and certification

•Create and monitor key performance indicators (KPIs) for tech/CSM activity and product performance

•Partner with tech and sales to ensure effective execution of global strategies

•Identify and prioritize use case driven sales plays to drive growth

•Orchestrate large-scale events like the Global Tech Summits, uniting 14,000+ builders across 48 hubs to drive skill development and collaboration

•Foster strategic partnerships with key stakeholders including the AGS Tech Director, Leadership Team, Sales Operations, HR, and Finance to ensure alignment and drive business outcomes

•Champion a culture of innovation, continuous improvement, and #OneTeam collaboration across the global AGS Tech organization

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

•10+ years experience in revenue operations, technical operations, or related roles

•5+ years of people management experience, including managing managers

•Proven track record of developing and executing successful GTM strategies in a high-growth, global environment

•Bachelor's degree required

•Deep understanding of the cloud computing industry and enterprise technology sales landscape

Preferred Qualifications

•Strong influencing skills through direct and indirect organizational accountability

•Strong analytical skills with the ability to translate complex market data into actionable insights

•Experience leading cross-functional teams and influencing at the executive level

•Excellence in stakeholder management and ability to drive alignment across diverse groups

•MBA or advanced degree preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.