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Description

Amazon's Brand Protection Initiatives (BPI) team is seeking a Program Manager to help drive initiatives that protect customers and brands from counterfeit, fraud, and abuse. In this role, you will work closely with senior leadership to execute programs that maintain trust in Amazon's stores globally.

The Brand Protection Initiatives (BPI) team serves as the central hub for addressing critical brand protection challenges across Amazon's ecosystem. Acting as the single-threaded owner, BPI drives end-to-end solutions for complex brand issues that require cross-team collaboration. The team ingests and prioritizes major brand pain points from various stakeholders, and its core functions include conducting comprehensive root cause analysis, developing sustainable solutions through cross-functional collaboration, and establishing clear communication channels for both internal and external stakeholders. Through systematic problem-solving and strategic stakeholder engagement, BPI works to prevent recurring issues, enhance brand protection mechanisms, and drive continuous improvement in Amazon's brand protection capabilities.

Key job responsibilities

Execute brand protection programs and support strategic initiatives across multiple teams

Analyze data to identify trends and opportunities for program improvements

Create and maintain documentation for processes and procedures

Collaborate with legal, tech, and business teams to implement solutions

Track and report program metrics and KPIs

Support stakeholder communication and prepare regular program updates

Help develop and implement process improvements

Assist in managing relationships with internal and external partners

Basic Qualifications

- 5+ years of program or project management experience

- 5+ years of defining and implementing process improvement initiatives using data and metrics experience

- Experience working cross functionally with tech and non-tech teams

- Experience using data and metrics to determine and drive improvements

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

- Speak, write, and read fluently in English

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.