• Account Service Representative Staff

    Toshiba America Electronic Components, Inc (Irvine, CA)


    Summary The Account Service Representative Staff will be responsible for providing exceptional service to our customers and supporting the Account Service team in managing customer accounts. The ideal candidate will have strong communication and problem-solving skills, along with a keen attention to detail.  Collaborates with various cross-functional users, departments, and management teams within TAEC, Toshiba overseas companies, our Rep partners, and others.

    Essential Duties and Responsibilities

    + Responsible for supporting the sales team through the inside sales processes including quotes, order entry, order maintenance, RMA and other processes as needed for assigned accounts

    + Serves as main contact for order entry, inquiries, and management

    + May manage consignment inventory levels based on support plan and inventory targets including customer backlog

    + Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner

    + Responsible for sales orders, EDI corrections, RMA maintenance, delivery schedules, and others as needed

    + Assists in obtaining past due payment, receivable issues, records of returns, changes in product pricing

    + Develops and maintains positive customer relations with assigned customer base and other customers as needed.

    + Analyze customer inquiries to determine appropriate solutions

    + Maintain detailed “how to” process documentation on each account assigned to you, and ensure the training for  your backup on these accounts remains up to date

    + Interfaces with various groups as needed for customer updates and to ensure that customer service levels are appropriately maintained.

    + Provides backup to all Inside Sales functions as needed

    + Participate as an SME in various IT projects as requested

    + Assist with Project Management tasks on assigned projects

    + Participate in systems, and process projects testing as needed.  Develop procedures and communications as needed.

    Requirements

    + Previous experience (9-13 years with a AA degree) (7-11 years with a Bachelors) in customer service or account management roles.

    + Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal teams.

    + Ability to adapt to changing circumstances and client needs, demonstrating flexibility and a willingness to learn.

    + Positive attitude, resilience, and a strong commitment to delivering exceptional customer service.

    + Strong interpersonal skills, with the ability to build rapport, establish trust, and work effectively in a team-oriented environment.

    + Strong problem-solving and critical-thinking skills, with the ability to analyze situations, identify issues, and propose appropriate solutions.

    + Detail-oriented with excellent organizational skills, ensuring accuracy in order processing, documentation, and record-keeping.

    + Proficiency in using computer systems, including MS Office suite (Word, Excel, Outlook) and CRM software.

    Education

    + AA Degree or Bachelor’s degree in a related field is a plus.

     

    Salary Range: $87,000 - $115,200

     

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