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Communications Officer

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Communications Officer

Salary

$26.73 - $34.07 Hourly

Location

Justice Building - Roseburg, OR

Job Type

Full Time

Job Number

2025-00054

Department

Sheriff & Corrections

Opening Date

07/02/2025

Closing Date

Continuous

+ Description

+ Benefits

THE POSITION

Douglas County Sheriff's Office is creating a hiring list for a full-time Communications Officer this position also includes excellent full-family benefit package, OPSRP/PERS retirement and availability of deferred compensation retirement savings.

Onsite (Courthouse complex) childcare available at a discounted employee rate through Roseburg Professional Childcare (Fowler St. location only). Availability is subject to center waitlist.

Department Overview:

The Douglas County Sheriff’s Office Communications Division dispatches for 8 law agencies and approximately 26 fire/medical agencies within Douglas County. Douglas County is 5,134 square miles. The full-time resident population in the County is 113,748. Douglas County Communications answers roughly 231,668 calls a year, of which approximately 53,768 are 9-1-1

Position Overview: An employee in this position is responsible for performing quick, efficient, and accurate dispatching of calls and messages with public safety units and personnel in the field This position works a rotating shift schedule and is eligible for membership with the Douglas County Law Enforcement Association bargaining unit. This position receives emergency and non-emergency calls from the public and relays information to the proper Public Safety Agency. Provides communications and resource information to the field units of Police, Fire, Ambulance and others.

PLEASE READ THE ATTACHED "Disqualifiers" (https://www.dcso.com/158/Deputy-Sheriff-Qualifications-Disqualifi) BEFORE COMPLETING A DOUGLAS COUNTY APPLICATION FORM.

Essential Job Duties:

This is not an exhaustive or all-inclusive list of responsibilities, skills, duties or functions associated with the job.

+ Receives calls and dispatches Police, Fire and Ambulances within a central communication center; answers 9-1-1 and non-emergency lines, assists callers with medical aid instructions as necessary;

+ Checks records, warrants and information updates;

+ Creates and retrieves computer entries;

+ Answers emergency and non-emergency questions, routes callers to proper resource;

+ Performs emergency and non-emergency radio communications to field units.

POSITION REQUIREMENTS

SKILLS/QUALIFICATIONS: Applicant must meet the following qualifications

+ Two years of work-related support experience of a progressively responsible nature (examples of which may include, but not limited to, prior experience in: communications/dispatch, law enforcement, medical, law office, or clerical) or satisfactory equivalent combination of education, experience and training.

+ Within one year of employment, must receive tele-communicator and emergency medical dispatch certifications.

+ Requires a minimum typing speed of 35 wpm.

+ Excellent verbal, written and interpersonal communications skills and be able to simultaneously perform multiple tasks of listening, talking and entering information

Preference will be given to applicants with dispatch or communications experience.

SCREENING & EVALUATION

SCREENING & EVALUATION

Selection Process: Applicants will advance through the following phases of the selection process:

1. Initial screening based on minimum qualifications

2. Skills Test

4. Oral interviews

5. Extensive background investigation (including criminal, personal and work-related elements)

6. Psychological Exam

7. Chemical detection screen

8. Physical exam

9. Hearing exam

Applications will be further evaluated during the background investigation for honesty, integrity, and maturity.

Note: Applicants may be disqualified after unsuccessful completion of any phase of evaluation.

MINIMUM QUALIFICATION TESTING AND SELECTION PROCESS

OUR APPLICATION PROCESS HAS CHANGED. Frontline testing is required prior to being invited for an interview. PLEASE REVIEW COMPLETELY.

Applicants must take the Frontline written/video exam and transfer their scores to the Douglas County Sheriff’s Office. Testing is available through the National Testing Network (NTN) and can be completed online at home as well as several locations in and out of the state. Click here to schedule Frontline testing (or transfer a score).

Note: We strongly encourage candidates to complete the Work Attitude Questionnaire available after the Frontline test has been completed. Completion of the questionnaire is requested by NTN, but isnot required by the Douglas County Sheriff's Office and will not be used in the testing evaluation at this time.

STEP 2: Department ("in- house") interview, and other post-offer tests

Eligible candidates who successfully pass Step 2 may be invited to a department ("in- house") interview based on hiring needs. Please ensure that you have submitted an application online at:https://www.governmentjobs.com/careers/douglasor

If a conditional offer is made, candidates must also pass post-offer job-related psychological, physical evaluation and drug testing for the use of prohibited drugs.

BACKGROUND INVESTIGATION: At any time during the application process applicants may have their background packet activated and assigned to a background investigator. Background investigations are comprehensive; therefore they can average six (6) to eight (8) weeks to complete. Delays in processing your background investigation may be caused by not completing all entries, not submitting required documents, or references not responding to an investigator’s inquiries. If at any time during the hiring process it is determined by the Sheriff’s Office that the candidate does not pass the background investigation the candidate will be notified, and the application will be inactivated. This may occur prior to, during, or after any of the testing phases and/or placement on the eligibility register.

Selection Process:Screening of applicants based upon minimum qualifications listed above; completion of a written examination and physical ability test; oral interview; extensive background investigation; psychological test; physical exam and chemical detection screen.

Note: Applicants may be disqualified after unsuccessful completion of any phase of evaluation.

Work is primarily performed in a crowded, noisy office environment andemployees must be able to work all shifts, which includes nights and weekends. Requires bending, color identification, gripping with hands and fingers, hearing alarms and voice conversation, keyboarding, kneeling, lifting/carrying up to 14 pounds, pulling, pushing, reaching, sitting, standing. Will wear telephone headset for long periods of time.

To learn more about this position, please review theposition classification (https://douglascounty-oregon.us/DocumentCenter/View/1436/Communications-Officer---Basic-Certificate-PDF) .

For questions regarding this position, contact Angie Stoffal at [email protected] or

ph: (541) 957-4778

Douglas County is an Equal Employment Opportunity Employer.

Douglas County Statement on Equal Employment Opportunity (http://www.co.douglas.or.us/hr/posters/EEO%20Resolution\_102005.pdf)

Douglas County offers a competitive benefit package for employees working in positionsbudgeted to work 30 or more hours per week. The benefit package includes medical, dental, vision, a confidential employee assistance program, deferred compensation account options, and more. Information on county-sponsored benefits can be found athttp://www.co.douglas.or.us/hr/benefits.asp. Vacation and sick leave accrual policies are described inDouglas County Personnel Rule 9 (http://www.co.douglas.or.us/hr/personnel\_rules/rules/rule\_09.asp) . Benefit options and leave accruals may vary if position includes membership in a collective bargaining unit (union).

Douglas County is a PERS employer. After meeting specific pre-defined service criteria, eligible employees join thePublic Employees Retirement System (http://www.oregon.gov/PERS/Pages/index.aspx) (PERS) for retirement benefits.

Please contact the Human Resources Department with questions regarding the benefits associated with this position.

ph: (541) 440-4405

[email protected]

Employer

Douglas County (OR)

Address

1036 SE Douglas Ave.Room 322Roseburg, Oregon, 97470

Phone

541-464.6300541-440-4405

Website

https://douglascountyor.gov/

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