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Service Writer - External

Job Details

Job Location

Morgantown Terminal - Morgantown, KY

Position Type

Full Time

Education Level

High School diploma or GED

Salary Range

$20.00 - $30.75 Hourly

Job Shift

Monday - Friday: 8:30am to 5:00pm

Job Category

Admin - Clerical

Description

External Service Writer

Keith Titus Corporation, Morgantown, KY

Job Type: Full-Time

Shift opportunities: Mon-Fri 7:00am-3:30pm OR Mon-Friday 8:30am-5:00pm.

Profit Share Bonus, PTO, Holidays, & 401K match!

Earn Up to $30.75/Hour – Hourly Pay + Monthly Profit Share

+ We offer a competitive-based hourly ratecombined with a monthly profit-sharing bonus (when qualified), providing our Service Writers with the opportunity to earnup to $30.75/hourbased on experience and company performance.

Are you a go-getter, want to learn & improve, want to get rewarded for your hard work & knowledge, and want to work for a company that cares about the team?

We are searching for those team members to join our growing Fleet Services Department.

Position Benefits:

+ Monthly Profit Share - Upon meeting eligibility period

+ Additional pay for night and weekend rotation

Company Benefits :

+ Aetna Meritain (2 plan health insurance options)

+ Company Sponsored HRA (Health Reimbursement Card)

+ Excellus Dental

+ Excellus Vision

+ Pet Insurance / Pet Discount Program (3 program options)

+ Elective Colonial Supplemental coverages available (accident, medical bridge, cancer, disability, Life/ADD, Teledoc)

+ Company Sponsored Group Life Insurance

+ Free EAP- Employee Assistance Program

+ 401K with Company Match

+ PTO (Paid Time off)

+ Six (6) Paid Holidays

Responsibilities:

+ Take incoming calls from operators across the country who need assistance regarding preventive maintenance and breakdowns.

+ Check daily, process, and schedule all offsite work related to outside preventive maintenance, break downs and driver inspection reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.

+ Compiles repair details in TMT for onsite units and road service trucks.

+ Review, modify and finalize repair orders accurately, direct questions to Foreman and Supervisor where appropriate.

+ Invoice customers at the time of closing order; confirm price table accuracy/customer billing information

+ Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.

+ Develop estimates for customers.

+ Adept and proficient at TMT, TMW and all required Microsoft Suite tools used, or similar applications.

+ Adept and proficient with all shop related operating procedures, processes, and workflows.

+ Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement).

+ Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.

+ Knowledgeable and supports Safety, ELD & CSA communications with Drivers.

Qualifications

Qualifications:

+ 5-year experience as a Service Writer

+ 3 – year experience specialized knowledge in the heavy-duty equipment field

+ High School Diploma; associate degree preferred

+ Mechanical/technical knowledge

+ Ability to multi-task

+ Attention to details

+ Self-motivated/team player

Requirements:

+ Must be able to pass a post-hire drug screen, background check and employment verification

Company Website:

+ www.pagetrucking.com