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About the role

As a Cisco CVP/IVR development, you will make an impact by working closely with cross-functional teams to design and implement cutting-edge communication solutions that enhance business operations and customer interactions.

In this role, you will:

+ Design and implement scalable communication solutions using Cisco Webex Contact Center Cisco CVP Cisco UCCE and Cisco Unified Communication Manager to enhance business operations.

+ Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications.

+ Provide technical guidance and support to ensure seamless integration of communication systems with existing infrastructure.

+ Oversee the deployment and configuration of communication solutions ensuring optimal performance and reliability.

+ Conduct regular system audits and performance assessments to identify areas for improvement and implement necessary changes.

+ Develop and maintain comprehensive documentation for all communication systems including design specifications configuration guides and troubleshooting procedures.

+ Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of communication solutions.

+ Work closely with stakeholders to gather feedback and continuously improve communication systems to meet evolving business needs.

+ Ensure compliance with industry standards and best practices in all communication system implementations.

+ Provide training and support to end-users to maximize the effectiveness of communication solutions.

+ Collaborate with vendors and third-party service providers to ensure seamless integration and support for communication systems.

+ Lead efforts to optimize communication systems for cost efficiency and performance.

+ Contribute to the company’s purpose by enhancing communication capabilities ultimately improving customer interactions and satisfaction.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid in Dearborn - MI. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered** **:

+ 8 to 12 years of experience in Cisco Webex Contact Center Cisco CVP Cisco UCCE and Cisco Unified Communication Manager.

+ Demonstrate strong problem-solving skills and the ability to troubleshoot complex communication system issues.

+ Exhibit excellent communication and collaboration skills to work effectively with cross-functional teams.

+ Have experience in the automotive industry which is considered a plus.

+ Show a proactive approach to learning and adapting to new technologies and industry trends.

+ Display strong organizational skills and attention to detail in managing multiple projects simultaneously.

+ Maintain a customer-focused mindset ensuring communication solutions meet business and user needs.

+ Experience in the automotive industry is a plus.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.