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Adecco is hiring immediately for a **Parts & Service Administrative Associate** with a local client in Plano, TX! Apply now if you meet the qualifications listed below!

+ **Pay Rate: $** **25.00/hour**

+ **Shift/Hours: Mon – Fri** 8:00am – 5:00pm (onsite)

Purpose:

Supports all Service, Parts and Technical Training activities for both staff management and Regional Service and Parts Field travelers.

Responsibilities:

• Track and analyze key performance measures to assist RPSM, FOM, Warranty Manager, Parts/Business Development Manager, Technical Training Manager and Consumer Affairs Manager in supporting and evaluating dealership performance, trend and DPSM performance.

• Develop modeling tools using spreadsheets to analyze warranty, parts sales, technical training, and consumer arbitration trends.

• Develop and maintain a communication structure that allows constant, relevant and daily communications to Dealers and all Service and Parts field personnel.

• Develop and present case study type analysis using MS office for topics such as warranty audits, parts accessory retail development, BBB activities, SmartStock analysis, etc.

• Develop QMF based reports for use by regional management and district managers.

• Ensure that all correspondence is routed appropriately within the region and for the District Service and Parts Managers.

• Develop high level management daily and monthly reports for use by regional managers to analyze current business conditions.

• Actively participate in Regional and National warranty audit activities.

• Assist DPSM’s in routine tasks such as technical and non-technical training enrollment and tracking, management of CA cases and files documentation, SmartStock compliance issues, PWA analysis and audit activities and any special National or Regional assignments as required.

• Preparation of data, presentations, etc. for Regional Staff and Organization meetings.

Education:

• Bachelor's degree preferred

Requirements:

• Two to four years of direct customer contact experience of which at least two years of directly related experience in automotive field preferred.

• Knowledge of automotive technical and dealer terminology helpful.

• Excellent general PC skills with advanced proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) and Adobe.

• Excellent negotiation skills to work with consumers and dealer management.

• Excellent communication skills, written and oral, especially listening skills.

• Excellent decision-making skills with defined judgment ability and maturity.

• Excellent organization and follow-up skills.

• Strong analytical and mathematical skills and able to develop spreadsheet models for warranty and parts analysis.

Able to develop ad hoc analysis from mainframe/AS400 databases on request.

**Pay Details:** $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance