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Overview

The primary purpose of this role is to set strategy for and manage the design, implementation, system administration and maintenance of technology for the Legal Department. As a member of the Legal Operations team, the Project Lead will design and implement a best-in-class ecosystem of technology to drive greater efficiency, as well as deliver more robust analytics to drive better decision-making across each practice area of the Legal Department. This role involves developing trusted partnerships with legal staff and Chick-fil-A IT staff and deliver on common goals as well having the ability to clearly articulate and present technical information to a broad/diverse audience.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

SOURCING NEW TECHNOLOGY

+ Lead strategy for developing out the ecosystem of technology to support the Legal Department

+ Benchmark systems with major law firms, corporate law departments, and industry organizations (e.g. ACC, CLOC, ILTA, etc.) to identify leading software and implementation partner

+ Partner with Corporate Procurement in Request for Proposal (RFP), selection and contracting process

IMPLEMENTATION OF NEW TECHNOLOGY

+ Serve as CFA Project Manager on implementation projects responsible for project plan, timelines, scheduling of all meetings throughout project and coordinate same with implementation partner Project Manager

+ Manage budget associated with tech project and identify/obtain future budget needs for multi-year projects

+ Manage implementation partner relationship

+ Set strategy for and lead work with implementation partner and internal teams on system requirements, design, build, integrations, User Acceptance Testing (UAT) and Systems Integration Testing (SIT)

+ Serve as Communication & Training Lead

+ Set strategy, create plan for and work with department staff and implementation partner on mapping and migration of data and/or documents into new system and QC of same

SYSTEM ADMINISTRATION

+ Utilize ticketing system to respond to end user questions, requests for help and enhancement requests

+ Consult to and resolve bugs and other system fixes needed; or escalate same to managed services partner

+ Manage relationship and work of managed services partner

+ Set strategy for and manage security and user roles

+ Maintain health of system: alert review, upgrades, version control, enhancements, etc.

+ System maintenance: daily check of system syncs, keep templates current, ensure pick lists are kept current, etc.

+ Attend software partner conferences to stay current on features and new releases

+ Support MAC iOS updates and PC and MAC installs of system software

+ Work with CFA DTT team for vendor access, SSO, utility and desktop installs, Microsoft Add-Ins, temporary server space, etc.

PROCESS IMPROVEMENT

+ Lead department Practice Area teams through Process Improvement exercises by mapping current state and helping them to identify ways to make the workstream more efficient in a future state

+ Identify steps that can be automated, that provide cost savings and that increase capacity for the team

+ Lead team Roadmap initiative to track needs of department and plan work for the team

OTHER

+ Lead Change Management initiatives to bring department along with new system deployments and process changes

+ New staff onboarding: setting up system access and providing training in systems

+ Provide updates to Legal Leadership on status of technology stack and innovation work

+ Attend Legal Operations industry conferences (CLOC, ACC, ILTA, etc.) to stay current on industry standards

+ Ad-hoc projects, as required

Minimum Qualifications

+ Bachelor’s degree or the equivalent combination of training and experience from which comparable skills can be acquired

+ 3+ years of experience leading software design and implementation projects, system administration and m anaging consulting partners

+ Advanced Excel Skills

+ Experience with reporting and dashboard tools such as Tableau, Sisense, Power BI

+ Proficient with Office 365 suite of tools, including SharePoint

+ Thorough understanding of product and software development lifecycle processes, procedures and tools

+ Exceptional organizational and project management skills with high attention to detail

+ Collaborative work style

+ Excellent interpersonal and communication skills

+ Must understand database management and systems best practices

+ Excellent analytical and problem solving skills

+ Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment

+ Ability to work independently and escalate issues

Preferred Qualifications

+ Bachelor’s degree in computer information systems, or other IT-related field of study

+ 6+ years of experience leading software design and implementation projects, system administration and managing consulting partners

+ Experience with DocuSign: CLM+, Insights & Analyzer

+ Experience with iManage, TeamConnect, TRiRIGA, Oracle Cloud

+ Legal knowledge

+ Experience with Microsoft Power Apps and Microsoft Power Automate

Minimum Years of Experience

3

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Computer Information Systems or other IT-related major

Minimum GPA (4.0 Scale)

3.0

Job FunctionLegal

Position TypeExperienced Professionals

Requisition ID2025-18464

Posting Location : LocationUS-GA-Atlanta