"Alerted.org

**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

To provide training and education to providers and end users on the use and functions of the Electronic Medical Record software application. They work in the OPG/HOD physician practice locations. They create training materials, run training reports, and advise on the curriculum for initial and ongoing education of all OPG/HOD providers and associates. They possess advanced knowledge of end-to-end workflows and can serve as SME (Subject Matter Experts) on any advisory boards within OPG. They also have excellent communication and interpersonal skills and participate in training courses and certifications thru Epic UserWeb.

Responsibilities And Duties:

50% - Onsite Consultation

Serves as the primary point of contact for providers, clinicians, registration, and managers regarding the set of applications/technologies/devices used in day-to-day workflows. Serves as main point of contact for physicians, residents, and APPs for identifying, investigating, and resolving user concerns about applications and workflows and can enter tickets when needed.

Develops clear, concise presentations designed to educate physicians in understanding EMR application, workflow design and operational impact of EMR to physician practices. Create training materials and standard workflows for the advancement of EMR competency and use in the physician practices.

25% - Remote duties

Manages, owns, and triages the resolution of application and technology related issues for the end user or practice. Supports educational initiatives including ongoing education events, new employee, and provider orientation. Manages the training schedule and technical logistics for training session, application set up, registration, associated tasks for successful learning sessions. Initiates effective, in person interaction with physicians and their office staff. Understands and conveys technical information to physicians and associates. Understands and addresses physician service, operational and/or technology issues. Adapts style and techniques to meet the needs and learning style of each provider and or provider group.

25% - Collaboration

Works with Instructional Designers to identify and provider education relative to difficult workflow or activities within the EMR. Provides at-the-elbow support for Go Lives and Upgrade events. Works closely with the Clinical Informatics team(s) to assist with projects when assigned and can provide feedback to larger groups of initiative statuses

Minimum Qualifications:

Currently Enrolled; Degree In-ProgressRN - Registered Nurse - Ohio Board of Nursing

Additional Job Description:

Degree or RN licensure or equivalent work experience

Experience using EPIC as a clinician

Strong Communication Skills

SPECIALIZED KNOWLEDGE

1. BA/BS or RN licensure or equivalent work Experience Excellent communication and presentation skills.

2. Strong knowledge of healthcare business & clinical operations, the support technology architecture, and applicable processes

3. Advanced knowledge of EMR applications and how to customize applications.

4. Extensive understanding of all nursing and provider workflows, relevant applications, and the role of technology within the business unit

5. Two years of work Experience in training and strong interpersonal/relationship management skills

6. Experience with technology, adaption, monitoring and enforcing quality standards

DESIRED ATTRIBUTES

Experience in software application training. Experience in physician ambulatory practice settings, or physician interaction. Proven relationship builder; solid employment history. Good history of working well with physicians and office staff, software Training experience; EMR implementation experience. specific knowledge of CareConnect with additional knowledge of supporting systems (i.e., Dragon, MModal)

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

OPG EMR

Join us!

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment