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Classroom Support Technician I Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Position Information

Job Title Classroom Support Technician I

Full Time/Part Time Full Time

FLSA Non-Exempt

General Job Description

This is a technical position responsible for providing comprehensive support and rapid response for classroom technology issues, troubleshooting, programming, and problem resolution. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Assistant Director of Classroom Support.

Essential Job Functions

1. Installs, configures, and provides rapid response support for classroom technologies, including but not limited to computers, projectors, audio/visual (AV) control devices, amplifiers, speakers, and cameras.

2. Monitors work order system and phones for reported issues.

3. Works with Information Technology Services, the Center for Teaching and Learning ( CTL ), and other university departments to maintain classroom technologies and upgrade selected classroom technologies to university standards, as necessary.

4. Provides support and training to faculty on the use of classroom technologies in conjunction with CTL .

5. Uses and maintains the infrastructure of classroom support systems, including projector management systems, device switching solutions, and other remote monitoring and maintenance tools.

6. Programs, configures, and supports the AV switching hardware and software to meet the needs and requests of the instructional community.

7. Coordinates resolution of non-technology classroom issues with appropriate departments.

8. Stays abreast of the technological needs of the instructional community.

9. Researches, evaluates, and recommends emerging classroom technologies.

10. Ensures university compliance with all federal, state and local disability laws.

11. Supports remote learning technology for faculty during and after normal working hours.

Non-Essential Job Functions

Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.

1. Knowledge of, or the ability to learn, university policies and procedures.

2. Knowledge of federal, state and local laws, statutes, regulations, codes and standards related to the area of responsibility.

3. Knowledge of the installation, maintenance, troubleshooting, repair, and operation of AV equipment, computer equipment, and other classroom technologies.

4. Ability to analyze, organize, and prioritize work while meeting multiple deadlines.

5. Ability to communicate effectively in both oral and written form.

6. Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public.

7. Ability to analyze and solve work-related problems.

8. Ability to learn office and university-specific software.

9. Ability to use power tools such as hand saws and drills.

10. Ability to work evenings, nights and weekends as necessary.

11. Physical condition adequate to permit full performance of duties.

Physical Demands

Physical ability to perform essential job functions, including ability to stand for more than an hour at a time, sit for more than an hour at a time, use hands to finger/handle/feel, reach with hands and arms, lift and carry up to 50 lbs., push up to 50 lbs., climb ladders up to 20 feet, stoop, kneel, crouch, bend, crawl, climb, balance, talk, and hear as well as close vision, peripheral vision, and ability to adjust focus. Position requires exposure to extreme environmental conditions at times.

Required Education

Completion of at least two years of college coursework or an Associate’s degree in a related field is required. Related experience may be substituted for required education on a basis set forth by the Department of Human Resources.

Required Experience and Training

One year of related experience is required. Additional education may substitute for experience on a basis set forth by the Department of Human Resources.

Preferred Qualifications

Experience installing and troubleshooting classroom technologies including computers, projectors, amplifiers, and cameras is preferred. Experience with AV hardware and software and enterprise video communication software is preferred. Certifications related to the area of responsibility are preferred.

Special Conditions for Eligibility

This is a security-sensitive position subject to criminal record check.

This is a safety-sensitive position subject to drug and alcohol testing.

This is an IT-sensitive position subject to the Computer and Network Security policy.

Min Pay Rate

Mid Pay Rate

Salary Information Hiring Salary - $43,050.62

Specific Job Requirements/Duties for this Posting

Is Background Check Required? Yes

Benefit and Retirement Eligibility

This position is eligible for participation in the Teacher Retirement System of Texas ( TRS ) retirement plan, subject to the position being at least 20 hours per week and at least 135 days in length.

EEO Statement

Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.

Posting Detail Information

Posting Number S2025-111

Candidates Eligible to Apply Open to all qualified applicants

Number of Positions Available 1

Posted Date 07/03/2025

Review Start Date

Close Date

Work Schedule

Open Until Filled Yes

Special Instructions to Applicants

Posting Quick Link https://careers.sfasu.edu/postings/13137

Contact Information

Contact Name Mary Reed

Contact Phone (936)468-7690

Contact Email [email protected]

Contact Information

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Which of the following best represents your education background?

+ Completed High School Diploma or GED

+ Completed some college

+ Completed Associates Degree

+ Completed Bachelor's Degree

+ Completed Master's Degree

+ Completed Doctoral Degree or ABD

+ If you completed a college degree, please indicate your major field of study.

(Open Ended Question)

+ * Which of the following best represents the number of years experience you possess relating directly to the job to which you are applying?

+ Less than one

+ One to two

+ Three to four

+ Five to six

+ Seven to eight

+ Nine or more

+ * Do you have prior experience installing and troubleshooting classroom technologies including computers, projectors, amplifiers and cameras?

+ Yes

+ No

+ * Please list any licenses or certifications that you currently hold. If you are currently in the process of completing a license or certificate, please list it along with the estimated date of completion.

(Open Ended Question)

Documents Needed To Apply

Required Documents

+ Resume

+ Cover Letter

Optional Documents

+ Letter of Recommendation