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The Administrative Case Coordinator (“Coordinator”) is an integral member of Axiom’s Ops Support-CC ICM Department (“CC-ICM”). The Coordinator will be accountable for answering phones, routing accurate messages, and providing support services to patients and assigned nursing staff. The Coordinator will be expected to exhibit organization, multi-tasking, quick thinking, and time management skills. This role requires a desire to learn, a positive attitude, and ability to follow specific instructions/procedures. Additionally, the Coordinator will have other duties and responsibilities as determined from time to time by the Team Manager.

Essential Functions:

The essential functions of the Coordinator are to:

+ Provide excellent customer service in a fast-paced environment

+ Maintain daily schedules for assigned nursing staff

+ Prepare and process correspondence and emails/faxes

+ Answer regular non-medical inquiries

+ Request, locate, send, and receive medical records

+ Attend nursing meetings to record and distribute minutes

+ Maintain routine files and assists in establishing office systems & processes

Qualifications:

The successful candidate should have a combination of demonstrated experience and education that is equivalent to 2 years with a focus on Administrative experience and 1 year of medical administrative assistance experience (Medical Administrative Assistant Certification a plus), Customer Service Experience; or related fields.

Physical Requirements:

+ Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,

+ Specific vision abilities required by this job include close vision requirements due to computer work,

+ Light to moderate lifting is required,

+ This is a remote position and regular, predictable attendance is required.

Additional Information:

Must be able to type at a minimum speed of 45 WPM, meet computer and language requirements.

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