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Overview

_As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA_

The incumbent serves as a subject matter contributor in PX analytics with responsibility for designing dashboards, managing data pipelines, resolving quality issues, and ensuring compliance with regulatory and internal reporting standards. Supports operational and strategic decision-making through accurate and timely insight delivery. Engages internal technical resources as needed to develop the PX data ecosystem.

Hybrid postition. Need to be local for weekly on-site meetings.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

Data Management

+ Maintain catalogs and crosswalks of data attributes for EDW and Vendor data.

+ Manage regular meetings and connection to EDW architects assigned to Patient Experience.

+ Develop and maintain requirements for patient identification for surveying and perform regular quality assurance checks.

+ Manage inbound and outbound survey data connections, including mapping and validation.

+ Develop and maintain requirements for reporting through vendor platform and system led BI tools.

Data Analytics

+ Maintain and track a small portfolio of PX-related analytic projects.

+ Establish best practices and templates for reporting PX data.

+ Interpret qualitative feedback and propose key themes and patterns leveraging natural language processing.

+ Independently analyze Patient Experience feedback data for trends, anomalies, and impact.

Dashboards and Visualization

+ Develop and enhance data visualizations and dashboard interactivity.

+ Develops user requirements and performs application testing and troubleshooting including quality checks to ensure business and data quality requirements.

+ Develops, implements, and manages data gathering and analysis processes including indicators, dashboards and reports.

+ Manage data source connections with other departments for system reporting.

+ Develop visualizations and data analysis specific to regulatory requirements such as CAHPS and Magnet.

+ Quality assurance around regulatory reporting.

+ Defines and implements business intelligence (BI) technologies and services to enable the analysis of aggregate operational data.

+ Support PX team leaders by translating data into opportunity areas for service recovery or improvement.

Knowledge / Skills / Abilities

+ Proficiency with Tableau, Qualtrics, SQL, BI Tool, and enterprise data systems.

+ Expert at Data Modeling and Visualization.

+ Strong understanding of patient survey methodologies and data privacy practices.

+ Ability to synthesize quantitative and qualitative data into practical recommendations.

+ Project management aptitude to track initiatives across teams.

+ Must be a technical expert in area subject matter demonstrated by documented experience in analysis, process design and workflow, research, installation/implementation and support of software applications and systems.

+ Must have proven experience in being able to communicate, motivate and organize projects among a broad spectrum of hospital personnel, frequently under deadline pressure.

+ Knowledge of Information Security strategies and practices

+ Strong sense of responsibility, self-motivation, and self-management

+ Critical thinking and analytical skills, strong problem solving skills

+ Must be able to work under pressure, following a plan and balancing competing requests by priority

+ Utilization of structured Project Management Methodology/ ITIL training/experience

Qualifications

Qualifications** **Required

+ Bachelor’s degree in Data Management or Business Analytics or Marketing or Finance, or Information Systems, or equivalency.

+ Four to Eight years in healthcare analytics, survey data, or business intelligence roles.

Qualifications (Preferred)

Preferred

+ A Master's degree in Business Administration, or Information Systems or Data Science.

+ Prior experience with Patient Experience data, principals, and survey methodology.

Working Conditions and Physical Demands

_Employee must be able to meet the following requirements with or without an accommodation._

+ This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Manual Dexterity, Speaking

Multi-lingual Candidates Welcomed

_To inquire about this posting, email: [email protected]_

EEO Statement

_University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations._

_All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._

_University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._

_To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/_

_Online reports may be submitted atoeo.utah.edu/_

_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules._

_This position may require the successful completion of a criminal background check and/or drug screen._

**Requisition Number** _76906_

**Reg/Temp** _Regular_

**Employment Type** _Full-Time_

**Shift** _Day_

**Work Schedule** _M-F, 8:00 am - 5:00 pm_

**Clinical/Non-Clinical Status** _Non-Clinical_

**Location Name** _Business Services Building_

**Workplace Set Up** _Hybrid_

**_City_** _SALT LAKE CITY_

**_State_** _UT_

**Department** _COR ISC 36A PX/Exp Initiatives_

**Category** _Information Technology_

**Workplace Set Up** _Hybrid_