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Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

About the Role

As a **Customer Success Manager (CSM)** at Quadient, you will play a key post-sale role, ensuring customers experience the full value of our solutions. You will work closely with Sales and Professional Services to drive customer adoption, usage, and satisfaction. This position is critical in fostering strong, lasting client relationships and securing renewals and expansion opportunities.

You’ll proactively monitor product engagement, lead onboarding and training efforts, and serve as the go-to point of contact to resolve challenges and maximize product success.

Key Responsibilities

+ Act as a trusted advisor to customers, ensuring smooth onboarding and product adoption.

+ Monitor customer usage, analyze trends, and proactively identify opportunities for improvement.

+ Collaborate with internal teams (Sales, PSO, Support) to drive resolution of customer issues.

+ Develop and execute customer loyalty and satisfaction initiatives.

+ Educate clients about product functionality and best practices.

+ Lead customer engagement projects with minimal supervision.

+ Apply advanced knowledge to solve moderately complex issues independently.

+ (If people manager) Set team goals, guide performance, and support operational success.

Who You Are

+ You bring a solid background in customer success, solution consulting, or post-sales engagement.

+ You are passionate about client satisfaction and are committed to helping customers succeed.

+ You thrive in a collaborative environment and can navigate both technical and strategic conversations.

+ You demonstrate strong project management, communication, and problem-solving skills.

+ Experience working with more technical clients or in complex environments is an asset.

This position has a target base salary of:

$110,000.00

and annual commission target of:

_Quadient, Inc. has target base salary and target incentive compensation for our sales roles, that are based on function, level, and scope._ _To provide greater transparency to candidates, we share these targets on all job postings_ _. Final base and incentive offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the targets listed._

Rewards & Benefits

**Flexible Work** : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

**Endless Learning:** Access global opportunities for growth through our 24/7 online learning platform.

**Inclusive Community:** Join our Empowered Communities and engage in our Philanthropy program.

**Comprehensive Rewards:** Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

**Caring for Wellbeing** : Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

_Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law._

People. Connected.