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Job Summary

Novant Health Urogynecology Southpark - Charlotte is seeking a Clinical Supervisor I

At Novant Health, our people are our business. We are committed to delivering the most remarkable patient experience in every dimension, every time. The Registered Nurse (RN) Lead partners with the Clinic Administrator to support Novant Health Medical Group (NHMG) goals by providing clinical leadership, supervising up to 9 FTEs, and ensuring high-quality, compassionate, and patient-centred care in the ambulatory setting.

This RN Lead plays a critical role in cultivating a culture of safety, inclusion, professional accountability, and continuous improvement. Using Novant Health’s First Do No Harm (NHFDNH) safety behaviours and high reliability strategies, the RN Lead ensures a safe and efficient environment that supports both team members and patients.

Key Responsibilities Clinical Leadership & Oversight

+ Collaborate with the Clinic Administrator to implement NHMG initiatives and goals.

+ Coordinate clinical operations and delegate care responsibilities appropriately.

+ Supervise team performance, provide timely feedback, and monitor clinical competencies.

+ Serve as a mentor and role model, fostering team development and retention.

Patient Care & Interdisciplinary Collaboration

+ Lead the nursing care process through comprehensive assessment, planning, implementation, and evaluation of individualised patient care plans.

+ Provide age-specific nursing care, including IV starts, dressing changes, emergency response (CPR), and telephone triage.

+ Advocate for patients while educating them and their support systems on care plans and self-management.

+ Ensure care is aligned with evidence-based practice, ANA standards, and Joint Commission requirements.

Communication & Documentation

+ Utilise SBARQ and other communication tools to ensure continuity and clarity across care teams.

+ Maintain accurate and timely documentation to support patient care and clinical outcomes.

Delegation & Supervision

+ Assign tasks based on team members’ competency and scope of practice.

+ Support new team member orientation and competency validation.

+ Lead performance improvement and staff development efforts.

Quality & Performance Improvement

+ Monitor clinical quality measures, patient satisfaction data, and regulatory compliance.

+ Drive innovation and lead change initiatives to enhance operational efficiency and patient outcomes.

Lab & Non-Clinical Oversight (As Applicable)

+ Supervise specimen collection, lab documentation, and QC procedures.

+ Monitor inventory, manage supply orders, and track team member attendance and punctuality.

Human Experience & Culture

+ Coach team members to deliver outstanding patient experiences through empathy, communication, and culturally competent care.

+ Foster an inclusive and respectful workplace where every team member feels valued and empowered.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.

+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

Qualifications

Education:

+ Required: Bachelor’s Degree in Nursing (BSN)

+ Preferred: Advanced certifications or academic degree beyond the BSN

Experience:

+ Required: Minimum 2 years of direct nursing experience

+ Preferred: At least 1 year in a supervisory or leadership role

Licensure/Certification:

+ Required: Current RN licensure in the appropriate state

+ Required: Current BLS certification per NH Life Support Training Policy (NH-HR-3096)

Preferred Skills & Competencies

+ Strong critical thinking, delegation, and time management abilities

+ Proven leadership and team development skills

+ Proficiency in EMR systems and documentation standards

+ Experience in ambulatory or outpatient clinic environments

+ Commitment to high-reliability healthcare and evidence-based practice

+ Ability to work effectively in a culturally diverse setting

Job Opening ID

91009