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Overview

Be inspired** **.** **Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources,ongoingmentorshipand leadership programs for all types of jobs, and asupportive environment that enables you to reach new heights in your careerand be what you want to be. We provide:

+ Comprehensive health benefits that start day 1

+ Student Loan Repayment Assistance & Reimbursement Programs

+ Family-focused benefits

+ Wellness incentives

+ Ongoing mentorship, _development,_ and leadership programs

+ And more

Description

We're seeking an **Patient Flow Coordinator** responsible for:supporting the Capacity Command Center in the day-to-day operations of the health system hospital transfer center and bed planning functions, ensuring exceptional customer service and quality care.

+ Acts as staffing support to ensure bed planning and call acceptance at all times.

+ Real time coordination of health system capacity management and referral acceptance to the most appropriate EHC operating unit. Manages real-time quality assurance reviews, escalates critical clinical issues related to hospital transfers and patient placement in real time.

+ Responsible for real-time communication of current capacity status and Health System bed availability to Capacity Command Center leadership for dissemination to all EHC operational leaders and senior leadership.

+ Coordinates, prioritizes, and optimizes patient flow using knowledge of clinical and operational activities throughout the hospital network.

+ Patient Flow Coordination: - Collaborates with bed planning, physician, nursing leadership and other healthcare providers to resolve patient flow issues in real time. - Actively monitors Grand Central bed planning at all EHC OUs and the Transfer Center board to identify barriers to patient acceptance and flow.

+ Communication: - Leads health system bed huddles, clearly articulating patient flow concerns and barriers for the OUs and identifying action items for the respective OUs to support efficient patient flow - Collaborates with house supervisors at each operating unit throughout the day to mitigate discharge and patient flow barriers. - Exhibit a high level of service excellence in all interactions with patients/customers/team members according to established behavioral standards.

+ Resource Management: - Collaborates with bed planners and transfer center nurses for optimal bed utilization from a health system perspective. - Respond in real time to discharge delay notifications, discharge milestone overdue notifications and other discharge notifications sent from the electronic medical record.

+ Escalation Management - Acts as first escalation point for the 24/7 call center managing all health system referral calls and patient placement activities. - Investigates and mitigates any immediate barrier to patient transfer acceptance to ensure the propagation of EHC reputation in the greater Atlanta area. - Immediately escalates any patient flow barriers that cannot be resolved within thirty minutes of onset. - Escalates to appropriate operating unit leader and/or command center leader to rectify barriers/issues that impact patient safety.

+ Collaboration: - Work closely with EMS personnel, hospital staff, and other healthcare providers to ensure seamless patient transfers. - Collaborate with other departments throughout the operating units, to support overall operational efficiency. - Participate in team meetings, training sessions, and quality reviews. **MINIMUM QUALIFICATIONS:**

+ Bachelors degree in nursing required.

+ Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board.

+ Experience: Three years of recent (within the past five years) intensive care nursing experience that includes supervision and patient bed placement.

+ Certifications: Emergency Medical Technician (EMT) certification preferred. Basic Cardiac Life Support Provider and ACLS certifications required.

JOIN OUR TEAM TODAY!Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network,establishedin 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.

Connect With Us!

Connect with us for general consideration!

**Division** _Emory Healthcare Inc._

**Campus Location** _Atlanta, GA, 30345_

**Campus Location** _US-GA-Atlanta_

**Department** _EHI Capacity Command Ctr_

**Job Type** _Regular Full-Time_

**Job Number** _148420_

**Job Category** _Revenue Cycle & Managed Care_

**Schedule** _7p-7:30a_

**Standard Hours** _36 Hours_

**Hourly Minimum** _USD $46.31/Hr._

**Hourly Midpoint** _USD $53.68/Hr._

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.