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Job Description

We are seeking a Linux Desktop Support Engineer to join our global end-user support team. This role is ideal for someone with strong Linux desktop experience who also enjoys working directly with users in a walk-up or remote support model. Youll be part of a team that supports Windows, Mac, and now expanding into Linux environments. This is a unique opportunity to help shape and scale Linux support within a growing organization.

Responsibilities:

Provide front-line Linux desktop support (50%+ user-facing)

Troubleshoot and resolve issues related to system performance, application installs, network shares, and engineering tools

Configure Linux systems to integrate with SMB shares and other enterprise services

Collaborate with global teams and participate in team meetings

Engage with the Linux cloud team to align hardware offerings with cloud capabilities

Support Mac and Windows environments as needed

Use ServiceNow and Jira for ticketing and task tracking

Contribute to process improvements and environment optimization

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

57 years of IT experience, ideally in a Level 2 or Level 3 support role

Strong Linux desktop support experience (Red Hat, CentOS, Ubuntu, etc.)

Excellent communication and customer service skills

Familiarity with scripting (Python, Shell, Kernel-level understanding)

Experience with ITIL framework

Tools: ServiceNow, Jira, Snow, Remedy (or similar)

Security tools: CrowdStrike, BeyondTrust, Digital Guardian

Exposure to Azure and Jamf

Comfortable supporting Mac and Windows systems CompTIA Linux+ or other Linux certifications

Experience with backend Linux server support

Familiarity with Thunderbird or webmail for Linux-based email clients

Experience in lab environments or supporting engineering teams

Ability to train L1 support staff

Experience with global teams and cross-functional collaboration null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].