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Description

Account Manager develops long-term relationships with existing and prospective clients, promoting Encore’s full range of products and services at desired revenue and margin levels. This individual will learn estimating, customer service skills, process and procedures and the culture of Encore.

Compensation for this Role: $90,000 - $115,000 USD Annually (depending on experience)

_Relocation assistance is available for the right candidate._

General Responsibilities

+ Maintain open communication lines with all working relationships

+ Follow up to ensure items for which the job is accountable are performed

+ Earn and maintain customer trust

+ Uphold the core values of the organization

+ Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Sales

+ Employ a selling strategy focused on improving the client’s business operation, allowing them to achieve their key strategic goals

+ Develop client-specific technical knowledge and operational expertise in order to propose relevant solutions

+ Promote Encore offerings persuasively, persistently, and confidently to all clients (existing and prospective) while attaining optimal profit levels

+ Differentiate Encore services from competitors based on benefits to the customer

Systems & Processes

+ Create thorough, high-quality estimates, proposals and cost/benefit analysis when applicable

+ Obtain supervisor’s pricing approval on proposal over $50,000 prior to presenting to the client

+ Upon a bid award, prepares complete and accurate turnover packet and initiates turnover meeting with the appropriate operations manager

+ Gain approval of contract terms and conditions by upper management

+ Maintain tracking log of sales effort

+ Participate in sales meetings and various forms of sales training as directed by manager

Relationship - Management

+ Maintain current profile of key assigned clients including key client staff

+ Pursuing tiered relationships with all key clients

+ Perform annual audit of client’s business / facility

+ Conduct periodic reviews of activity with client to ensure full satisfaction

+ Inform supervisor of any significant client concerns

+ Refer leads to other departments within Encore

Relationship - Development

+ Maintain relationships with construction operations and project development groups

+ Solicit support from internal staff to ensure new client satisfaction

Financial

+ Attain revenue and margin goals as established with management

+ Participate in collections of accounts receivable as requested

+ Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

+ The National Electrical Code and other relevant local codes

+ Encore Electric’s full range of products and services

+ Encore Electric’s pre-planning and pre-fabrication methods

+ Encore internal systems and processes relevant to your function

+ Tracking numbers and bits of data relevant to the work assignment

Skill in:

+ Effective written and oral communications to adequately share information and achieve complete and accurate understanding

+ Qualifying potential clients / events

+ Networking

+ Working within a Team environment

+ Multi-tasking

+ Use of computer and software essential to perform job (Microsoft Office Suite, Estimating, DCI Spectrum, basic design)

+ Estimating labor and materials to perform field installations

+ Technical electrical skills – design and troubleshooting

+ Electrical Installations - methods and procedures

+ Design and Managing complex projects, breaking them down to their component levels

+ Organizing work to accomplish tasks

+ Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees

+ Performing in situations with high expectations of quality and delivery

+ Conflict resolution

+ Adapting to new and changing requirements, environments, and/or information

+ Anticipating various resources needed to complete required tasks

+ Directing others

+ Prioritizing and reporting to meet job needs

PHYSICAL REQUIREMENTS:

+ Climbing

+ Crawling

+ Driving

+ Kneeling

+ Lifting (up to 50 lbs)

+ Sitting

+ Standing

+ Stooping

+ Vision acuity (near and far)

+ Walking

REQUIREMENTS:

+ High School Diploma or equivalent is required.

+ 3-5 years of experience in a similar role in required.

+ Journeyman Electrician’s License is preferred.

Benefits:

+ Encore Electric provides excellent benefits for our employees, including: **medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.**

+ Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.

+ This position is eligible for a cell phone allowance, vehicle allowance, and the short-term incentive program.

Applications will close for this position once it's been filled.

**NO THIRD PARTY AGENCY RESUMES OR CALLS PLEASE**

_To request an accommodation during the application process, please contact_ [email protected] _._

Encore Electric, Inc. is an EOE, including disability/vets.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.