• Patient Navigator

    Children's Hospital Boston (Boston, MA)


    80894BRJob Posting Title:Patient NavigatorDepartment:Pediatrics-Hematology/Oncology AutoReqId:80894BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Social ServicesJob Posting Description: Position Summary:

    The Pediatric Stem Cell Transplant Department is a highly specialized, multidisciplinary program serving patients with a range of complex conditions, including high-risk cancers, bone marrow failure syndromes, immune deficiencies, and rare genetic disorders. They provide seamless support through all phases of care, from pre-transplant evaluation through inpatient treatment, and into long-term survivorship and late effects monitoring. Patient Navigators are essential members of the team, guiding families through the medical, emotional, and logistical aspects of a complex care journey. They act as advocates and liaisons, ensuring timely communication, helping to remove barriers to care, and connecting families with resources tailored to their unique needs.

    Key Responsibilities:

    + Meets with or contacts patients and families to review care plans, explain available hospital and community resources, and provide supporting documentation; refers patients to appropriate clinic or specialized services.

    + Assesses patients for resource needs and acts as a liaison with both internal and external providers to ensure access to services, including follow-ups with hospital and community agencies.

    + Assists with scheduling multidisciplinary appointments, reviews appointment instructions, and coordinates logistics to support adherence, including reminders and transportation.

    + Helps patients apply for insurance coverage and communicates insurance details to care teams to confirm service eligibility.

    + Builds and maintains relationships with community resource providers and internal staff; conducts outreach and reports referral outcomes to appropriate sources.

    + Documents patient interactions and care, tracks relevant data, supports strategic planning, and participates in care planning meetings to facilitate discharge or ongoing care.

    Minimum Qualifications

    Education:

    + High School Diploma/GED Required

    + Bachelors degree in Human Services or other related field preferred

    Experience:

    + A minimum of one of closely-related experience

    + Experience with the clinic population or work with community resources is preferred.

     

    Office/Site Location:BrooklineRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid