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Dealership:L0105 Lithia Home Office

DART Analyst (Operations) – DART Program

The DART Ops Program is designed to fast-track high-potential individuals into leadership roles within a dealership. Combining hands-on experience and learning opportunities, participants will rotate through key dealership areas gaining the skills needed to drive improvement and become well-rounded leaders.

The rotations will provide hands-on experience in key dealership functions, including Sales/F&I, Service, and Back Office, allowing participants to gain valuable insights and develop expertise across these essential areas of operations.

Responsibilities

Sales/F&I:

+ Assist with inventory management and ensure optimal stock levels

+ Support sales team with customer interactions and showroom organization

+ Provide professional product presentations to all customers

Service:

+ Monitor service performance, customer satisfaction, and repair efficiency, with a focus on achieving the highest possible CSI score

+ Support technicians with parts inventory and service completion

+ Ensure that all manufacturer policies and procedures are followed

Back Office:

+ Support financial reporting and budgeting.

+ Ensure compliance with dealership policies and procedures

Earning Customers for Life:

+ Providing exceptional customer service

+ Assist in strategies to build long-term customer loyalty and retention

Cross Department Collaboration:

+ Work with teams across sales, service, and finance to improve operations

+ Collaborate with DART Program Managers to ensure strategic alignment and support long-term succession planning

DART Program Elements:

+ Training: 3-4 months

+ Rotational Experience: Rotating through different departments within a dealership (Sales/F&I, Service, and Back Office)

Skills and Qualifications

+ Preferred Bachelor’s Degree in Automotive Management, Finance, Economics, Business, Statistics, Accounting, Marketing, Information Technology, or related field

+ Experience: 0–2 years in a related role

+ Communication: Strong written and verbal communication skills

+ Technical Skills: Proficient in Microsoft Office Suite

+ Organization: Maintains clear, accessible files to support seamless project transitions and data review

+ Problem Solving: Identifies issues and evaluates solutions using logic and analysis

+ Attention to Detail: Committed to accuracy and precision

+ Critical Thinking: Applies reasoning to draw conclusions and solve complex problems

+ Collaboration: Works effectively with diverse teams and resolves conflicts constructively

+ Active Listening: Attentive and responsive to others’ input

+ Time Management: Prioritizes tasks and manages workload efficiently

Competencies

+ Does the right thing, takes action and adapts to change

+ Self-motivates, believes in accountability, focuses on results, makes plans and follows through

+ Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

+ Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

+ Up to 1/3 of time: standing, walking, lifting up to 25 pounds

+ Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.