"Alerted.org

Supervisor Pass Office

Job ID: 12210

Business Unit: MTA Headquarters

Regular/Temporary: Regular

Department: MTAHQ Security Pass Office

Date Posted: Jul 3, 2025

Description

JOB TITLE: Pass Office Supervisor

DEPT/DIV: Office of Security

SUPERVISOR : Manager- Pass Office

HOURS OF WORK: 7:30am - 3:30pm

POST DATE: 07/03/2025

CLOSE DATE: Open Until Filled

HAY POINT EVALUATION: N/A

100% HOURLY RATE OF PAY: $37.84- $47.30* (See wage progression)

POSITION CLASSIFICATION: Safety-Sensitive

UNION AFFILIATION: Transportation Communications Union (TCU)

This position is represented by the Transportation Communications Union (TCU)

Summary

The position is responsible for supervising the LIRR Transportation Privilege Program, FRA mandated licensing programs, facility access/photo identification card program, and LIRR employee parking permit program. This position is also responsible for supervising associate agency transportation entitlements for LIRR employees and LIRR transportation entitlements for associate MTA agency employees.

RESPONSIBILITIES :

Responsibilities may include but are not limited to:

+ Supervise the related processing activities of the LIRR's transportation Pass Program for employee/non-employee photo identification card and facility access control card programs, including required photos for the LIRR's FRA (Federal Railway Administration) mandated licensing program.

+ Coordinate with inter-departmental representatives, to ensure the accurate, efficient and timely issuance/re-issuance of required licenses ensuring compliance with federal mandates.

+ Supervise daily processing activities of the support staff; ensure staff are appropriately trained on all required procedures.

+ Supervise the operations of the technical support tools, including stationary portable/remote photo badging station systems & peripherals.

+ Supervise the Employee Parking Permit Program; distributing applications, reviewing completed applications against employee database information, and issuing the permits.

+ Ensure equipment is in good operating condition, and when necessary, report defective materials to ensure timely replacement and compliance with proper internal control mechanisms.

+ Coordinate with Information Technology Department personnel on data operations and on developing and enhancing programs.

+ Supervise the processing of transportation pass entitlements for LIRR employees requiring travel on other MTA agency services, as well as for other MTA Agency employees requiring travel on the LIRR. Communicate, coordinate, and process applications from MTA Agency employees. Review applications and business justifications; supervise production and distribution of passes; and recovery of passes as necessary. Ensure adherence to internal controls. Provide input to Manager for any necessary development or revisions to procedures and processes.

+ Assist in the investigation, evaluation, formulation, and implementation of computer system advancements (transportation pass designs/revisions, access control card designs/revisions); new technological enhancements.

+ Communicate, and coordinate with Transportation Department personnel to report unauthorized use/misuse of transportation pass privileges. Ensure proper recording/tracking reports of same.

+ Ensure timely efficient dissemination of invalid pass information to fare collection personnel; ensure accurate accessible data is recorded, and maintained.

+ Identify, plan and schedule periodic updates to photograph and signature capturing cycles and associated database uploading/updating process functions.

+ Assist the Manager in scheduling personnel and resources required to accomplish the annual issuance of LIRR transportation passes to all qualified/eligible employees.

+ Provide necessary information to auditors and implement any required changes to the processing of passes because of audits. Develop necessary reports for conformance and compliance. Produce SQL, Crystal and Excel reports and updates requested by Manager and as listed in procedures.

+ Other duties as requested by Manager.

Qualifications

+ A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State's Department of Education or recognized accredited organization.

+ Understanding of policies related to transportation privileges, internal controls, security applications, techniques, etc.

+ Must possess and be able to demonstrate problem-solving, written and oral communication, human relations skills.

+ Must possess knowledge and proficiency with personal computers, including Word, Excel, Access, PowerPoint and Outlook and advanced familiarity with databases including queries and Crystal Report creation. Must be able to create spreadsheets, including pivot tables and graphics.

+ Must be familiar with photographic equipment, lighting and scanning devices.

+ Must possess a high degree of professionalism and integrity with ability to deal with all levels of personnel as well as associated MTA agencies' staff and external organizations in a professional and diplomatic manner utilizing a high degree of integrity.

+ Must have a valid driver's license.

+ Must be flexible as to work assignments, including but not limited to varying tours of duty, location of assignments, overtime assignment availability, vacation coverage, etc.

Preferred/ Desirable Skills/ Qualifications

+ Experience with proximity access cards including a working knowledge of Lenel Onguard applications and knowledge of Mag Stripe and proximity data is preferred.

+ Knowledge of PeopleSoft applications, purchase orders, receipting and other material supply processes preferred.

+ Understanding of the structure/functions of various LIRR departments.

BENEFITS

We offer competitive salaries and an excellent, comprehensive benefits package, including:

- Full Medical Coverage

- Dental Coverage

- Vision Care

- Life Insurance

- Comprehensive Sick Leave Benefits

- Deferred Compensation

- Vacation/Personal Leave Days

- Transportation Pass Privileges

- Tuition Assistance Reimbursement

- Pension Plan

- In-house training seminars

Wage Progression:

For employees hired prior to January 16, 2018:

1st 365 Calendar Days 80%

2nd 365 Calendar Days 85%

3rd 365 Calendar Days 90%

4th 365 Calendar Days 95%

After 1,460 Calendar Days 100%

For employees hired on or after January 16, 2018:

1st 365 Calendar Days 80%

2nd 365 Calendar Days 80%

3rd 365 Calendar Days 85%

4th 365 Calendar Days 90%

5th 365 Calendar Days 90%

6th 365 Calendar Days 95%

After 2,190 Calendar Days 100%

Other Information:

In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of than ten sick days without medical documentation in two of last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety sensitive drug/alcohol test may also be required.

Equal Employment Opportunity:

The Long Island Rail Road is an Equal Opportunity Employer, committed to a diverse workforce. As such, we encourage applicants from women and members of minority groups.