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Job Description

Operations Performance Engineer- (Operations Analytics Engineer) Health System Operations-Hybrid-Full-Time-Days

The Healthcare Systems Engineer will play a critical role in optimizing healthcare operations by leveraging data analytics, process improvement methodologies, and technology-driven solutions. This position will support system-wide initiatives focused on capacity planning, labor productivity, operational efficiency, and strategic growth. The ideal candidate is a highly motivated and detail-oriented professional with a strong analytical background and experience in healthcare systems engineering, data analytics and process improvement.

Qualifications

Education Requirements

+ Bachelors? degree in industrial engineering, Data Science, Healthcare Administration or related field; Masters preferred

+ 0-2 years of experience in systems and process improvement operations management or similar field (greater than 2 years preferred)

+ Experience with process improvement methodologies such as Lean and Six Sigma.

+ Strong analytical skills with the ability to interpret data and drive evidence-based decisions.

+ Proficiency in analytics tools such as R, SQL, and Tableau.

+ Strong skills in Microsoft Visio, Excel, PowerPoint, and Word.

+ Experience in healthcare operations, labor productivity management, or system-wide process improvement is highly desirable.

+ Excellent problem-solving, communication, and project management skills.

+ Ability to work effectively in a fast-paced, collaborative environment focused on operational excellence.

Non-Bargaining Unit, 614 - Health System Operations - MSH, Mount Sinai Hospital

Responsibilities

+ Support improvement and analytics projects focused on organizational objectives, including strategy integration, efficiency improvements, and standardization.

+ Develop and implement data analytics models in Excel, R, Python, or Tableau to support capacity planning, including inpatient bed utilization, outpatient capacity, procedural and diagnostic resources, and ancillary services.

+ Conduct growth assessments to evaluate new business opportunities, service lines, and system-wide growth initiatives using market and financial analysis.

+ Establish and monitor key performance indicators (KPIs) to track operational efficiency, quality, and financial performance.

+ Partner with departments to develop data reporting tools and analytics for enhanced visibility and decision-making.

+ Support the system-wide labor productivity management program to optimize staffing, reduce labor expenses, and standardize processes.

+ Collaborate with frontline managers to identify opportunities for labor optimization, cost reductions, and process redesign to improve efficiency.

+ Redesign staffing policies, templates, and work assignment procedures to align with patient volume and operational needs.

+ Model staffing adjustments following technology implementations and process redesign initiatives.

+ Lead projects focused on redesigning cost center architecture to improve transparency, productivity, and financial metric tracking.

+ Collaborate with clinical and operational leadership to ensure alignment between strategic goals and operational feasibility.

+ Support data analytics and simulation modeling projects to proactively assess current and forecasted bed capacity, considering strategic projects such as construction and facility moves.

+ Evaluate the impact of programmatic decisions on ancillary services, including lab, radiology, and pharmacy operations.

+ Support continuous improvement initiatives to enhance operational efficiency and patient care delivery.

+ Help foster a culture of accountability and data-driven decision-making across the health system.

+ Develop and maintain strong relationships with internal and external stakeholders to support organizational goals.

+ Provide on-site consultation to hospital directors and managers to help optimize resource utilization (labor, supply, and other areas).

+ Oversee data upload and maintenance processes for labor productivity tools, ensuring data accuracy and timely reporting.

+ Manage deployment of labor productivity tools to new sites, including coordinating with stakeholders and validating data streams.

+ Serve as an operational resource for problem identification and resolution, team collaboration, and decision-making processes.

Decision-Making Responsibilities:

+ Interpret information from a hospital- or system-wide perspective within the context of operational procedures and guidelines.

+ Select appropriate methodologies and procedural sequences to achieve desired outcomes.

+ Identify major project phases, key stakeholders, timelines, resource needs, and potential obstacles to develop comprehensive project plans.

+ Utilize standard project management tools to track and communicate project status effectively.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $79720 - $100000 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.