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Job Summary:

JOB DESCRIPTION – Engineer II- SOFTWARE ENGINEERING

Division: Ticketmaster US

Line Manager: Senior Director, Development

Contract Terms: Permanent FTE, 40 hours per week

• THE TEAM

The Integration Team is part of a development organization that supports multiple Ticketmaster platforms

used by the NFL, NHL, NBA, and major event venues globally. It supports CRM/retention, marketing, renewals, invoice/payment processing, inventory control, and reporting, seeing more than $3.8B in transactions annually.

The primary focus of the Integration Team is to support Ticketmaster clients (major sports teams and venues) as well as “Nexus” vendor partnerships by enhancing our B2B offerings, adding best-of-breed solution providers to Ticketmaster's product portfolio. This includes providing access to data through APIs, file-based delivery, and streaming as well as miscellaneous asks that other teams cannot fill.

THE JOB

Aid in the design, development and implementation of software code while participating in team activities and contributing to discussions. As a developer on a growing team, work collaboratively with the team to drive towards more modern technologies. Ticketmaster is at an exciting point in the company’s history- we are still rapidly growing while simultaneously undergoing major initiatives to modernize key platforms.

Engineers on our team are looking to provide new, more efficient ways to deliver data to our clients and partners. To add stability to client systems and provide data in near-real time, more flexible solutions using data streaming technologies, off-platform data storage in AWS, and other approaches are being pursued. New, more customizable and flexible reporting tools that integrate into the existing Ticketmaster reporting portals are also being pursued and developed. Getting data to clients and customers faster and offering greater flexibility is our goal. Utilizing new, versatile and widely used technologies are the means of getting us there. Developers are offered wide flexibility in choosing these tools and products.

Working closely with major sports teams and venues, our developers get the satisfaction of directly seeing the impact of the work they do- helping to get millions of fans into live events every day- they do this while getting the chance to investigate and implement cutting edge technologies.

WHAT YOU WILL BE DOING

+ Investigating and implanting new technologies to improve team efficiency and data delivery to our clients. This includes utilizing new streaming and data delivery technologies and cloud storage platforms.

+ Implementing new technologies to better dynamically scale our infrastructure and make it easier to build and deploy code in a DevOps development model.

+ Improving and implementing new tools to provide more security to our platforms while also providing more visibility into system health through improved monitoring and alerting tools and processes.

+ Constantly seeking to improve team performance by investigating and implementing automation processes to remove toil wherever possible.

+ Lias with development peers throughout the company- our platforms interacts with a multitude of other systems (payments, resale, entry systems) in North America and around the globe. You will have a chance to work with a broad range of talented individuals around the globe.

+ After implementing new systems, closely monitor and evaluate them, looking for constant improvement.

+ Closely interact with senior developers, management, Project Management, Product Management, Operations, and a wide variety of teams throughout the organization.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

+ A minimum of a Bachelor’s degree in a technical discipline (CS, MS)

+ 2 or more years of progressively complex related experience in software development.

+ Strong understanding of OOP programming and programming languages such as Java, Python

+ Experience with open source development tools (Maven, Jenkins, GIT)

+ Spring Boot (REST API development)

+ SQL basics

Familiarity with the following a plus:

+ REACT JS

+ Backend technologies (Node JS, Mongo DB, Websockets)

+ Open logging standards

+ Prometheus and Grafana for monitoring

+ AWS (EC2, S3, etc.) and other cloud services

+ Terraform

+ Linux OS

+ Docker

+ Kubernetes

+ Kafka/pub-sub technologies

+ Worked with a CI/CD pipeline (DevOps)

+ Agile development practices

YOU (BEHAVIOURAL SKILLS)

+ Ownership. You feel ownership over everything you ship. You'd never call code "released" until you’re confident it’s correct.

+ Passion. You pride yourself on efficient monitoring, strong documentation, and proper test coverage. You are excited to work in a modern tech stack, and you have demonstrable experience with diverse pool of technologies.

+ A team player. You believe that you can achieve more on a team—that the whole is greater than the sum of its parts. You rely on others' candid feedback for continuous improvement.

+ Ability to make an impact. You will work on a product used by more than 500 clients in major sports and entertainment venues across multiple countries.

+ You seek new methods and tools to make great websites faster and better, both on the front-end and back-end.

+ Interest in continuous learning: Exposure to latest & great technologies; onsite tech talks and trainings; attending tech conferences

+ Collaboration. Partner with a diverse group of professionals with different skills & disciplines across the organization to achieve a common goal

+ Write great code. You care about writing good code, design, performance and an outstanding user experience

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars :

+ HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

+ YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

+ WEALTH : 401(k) program with company match, stock reimbursement program

+ FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

+ CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

+ OTHERS : Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters , Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - F ans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievement s, we know have more success as a team .

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent .

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive .

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.