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Chartwells K12

Position Title: Client Retention Director - Western US - Remote

Salary: $130,000 - $140,000

Other Forms of Compensation: Up to 50% bonus potential

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,500 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.

Job Summary

Want to influence a generation? How about working in a place where you know you make a difference? At Chartwells K12, we provide over 2 million meals each day to students at over 5,000 public and private school locations. Our goal is to ensure kids leave the cafeteria happier and healthier than they come in. That’s why we serve food kids love to eat and create programs that encourage fun and discovery.

As a Client Relations Director (CRD), you’ll support and partner with Chartwells K12 Leadership teams to develop a strong client relations/retention culture, strengthen our client partnerships and retain existing accounts in the States of CA, OR, WA, AZ, CO, ID, NM, and MT. You’ll partner with a diverse group of functional leaders to best position Chartwells K12 for account preservation and growth.

This position is eligible for remote work from the following states: CA, OR, WA, AZ, ID, NM, and MT.

Key Responsibilities: • Portfolio Management: Coordinate and assist Client Relations Directors (CRDs) in managing their client relations/retention portfolios. Emphasis on retention strategies that revolve around quality, service, innovation, and value.

• Strategic Collaboration: Work closely with Operations, Finance, Marketing, Culinary, Procurement, Legal and Nutrition leaders to develop comprehensive retention plans that include operational, financial, relationship, proposal and rebid strategies.

• Client Engagement: Cultivate strong client relationships through site visits, interviews, calls, and engagement. Serve as an additional point of contact for addressing customer concerns and facilitating resolution. Champion quality, service, innovation, and value that Chartwells K12, and broader Compass organization, can deliver to clients.

• Team Leadership: Lead, mentor, and coach ADs and DDSs in your portfolio, providing guidance on relationship management, client relations/retention challenges and strategy. Set and supervise team performance metrics.

• Retention & Negotiation: Support rebid and contract renewal processes, ensuring proposals and financial proformas align with both client needs and business goals.

• Standard Methodologies & Continuous Improvement: Share retention standard methodologies across the organization, continuously improving processes and driving higher performance standards. Develop and provide client relations/retention training as needed throughout your portfolio.

Preferred Qualifications: • Education & Experience: Bachelor’s Degree or equivalent experience required. Candidates with a minimum of 5 years in client relations and/or operations leadership, ideally within K12 contract food service, is highly preferred. • Functional Experience: Strong background in Client Relations/Retention, Operations, and/or sales is highly preferred. Candidates with expertise in these areas will have a distinct advantage in driving client partnerships and retention strategies. • Skills: Confirmed aptitude in managing contract management, RFP processes, developing proposals and proformas, analyzing financial data, training, presenting and establishing positive relationships with clients and senior leaders. Outstanding communication, presentation, and negotiation skills. • Technical Proficiency: Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Smartsheet). • Travel: Must be able to travel extensively (60%+).

Apply to Chartwells Schools today!

Chartwells Schools is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Chartwells K-12 maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Chartwells K-12 are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_ChartwellsK12.pdf) for paid time off benefits information.