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Communications Consultant | Internal Communications & Employee Experience

Date: Jun 13, 2025

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Communications Consultant | Internal Communications & Employee Experience

Inspire, inform, and connect the people powering Arizona’s future.

Are you a strategic communicator who thrives on turning complex ideas into clear, engaging stories that resonate with employees at all levels? APS is looking for a Communications Consultant to help shape the employee experience through impactful internal communications that drive understanding, connection, and alignment.

In this role, you'll be a trusted advisor to senior leaders—developing and executing communication strategies that support business priorities, lead employees through change, and build a shared sense of purpose. From launching enterprise initiatives to supporting department-level messaging, your work will ensure our 6,000+ employees are informed, engaged, and inspired.

What your day might look like:

+ Collaborating with executives and department leaders to craft messaging for business priorities, transformation efforts, or employee engagement campaigns.

+ Writing polished, compelling content for intranet posts, leadership updates, change announcements, talking points, and internal presentations.

+ Managing communications calendars and partnering with change management and HR teams to support initiatives that improve employee experience.

+ Maintaining and updating internal communication platforms (like SharePoint), ensuring content is timely, engaging, and brand-aligned.

+ Advising senior leaders on communications best practices and helping them translate strategy into action through clear messaging.

+ Measuring the effectiveness of communications and refining approaches based on feedback and analytics.

We’re looking for someone who:

+ Has exceptional writing, editing, and storytelling skills with an ability to simplify complex topics.

+ Is confident and diplomatic when working with executives and cross-functional partners.

+ Understands how to drive alignment, clarity, and culture through internal communications.

+ Brings experience with digital communication tools, including SharePoint, and thrives in a fast-paced, collaborative environment.

+ Has a strong executive presence and the strategic mindset to influence and guide senior stakeholders.

Help us bring our purpose to life through thoughtful communication and meaningful employee connection.

Minimum Requirements

Communications Consultant | Internal Communications & Employee Experience

+ Bachelor's degree in Journalism, Advertising, Marketing, Public Relations, English, Communications or related field

+ PLUS five (5) years related writing/editing experience, or an equivalent combination of education and experience.

+ Must possess excellent verbal and written communication skills, software application skills including word processing and desktop publishing, and solid project management skills.

Preferred Special Skills, Knowledge or Qualifications

+ Excellent writing/editing/storytelling ability, strategic thinking, interpersonal and presentation skills.

+ Ability to maintain appropriate levels of confidentiality.

+ Ability to develop strategic communication plans.

+ Excellent project management skills.

+ Experience with multimedia communications is a plus.

+ Experience managing communication platforms using SharePoint, Embark and other software applications.

+ Proficient in using various communication tools and platforms, including intranets, Microsoft Office and content management systems.

Major Accountabilities

1) Consults with internal clients to assist achievement of their respective business goals. This includes advice on strategy, positioning, messages and media mix.

2) Develops and provides leadership for the implementation of strategic communication plans directed to a variety of targeted internal/external audiences.

3) Directs a variety of communication activities including writing, editing, scripting, producing and distributing media such as collateral materials, memos, brochures, flyers, posters, articles, and letters.

4) Designs, plans, processes and communicates accurate, complex information to a variety of targeted internal/external audiences, ensuring on-time delivery.

5) Maintains a broad-based knowledge of business or industry technologies and issues, including specific knowledge of the electric utility industry.

6) Maintains quality standards and adheres to communication plans.

7) Manages resources within time and budget constraints by coordinating the use of internal suppliers, vendors and outside agencies.

8) Maintains appropriate levels of confidentiality.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Hybrid Role:

Employees in hybrid roles will work both in their home offices and alongside their colleagues at an APS facility or other work location for meaningful in person engagement.

As of January 2025, hybrid-role employees will be asked to work about 40% of their time in person at an APS or other (non-home office) location.

*Employees in Hybrid roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.