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Hotel:

Normal Marriott

201 Broadway Ave

Normal, IL 61761

Sales Coordinator

Full time

Starting Compensation

$19.00

Expected Job Closing Date:

2025-07-03

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

_Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence._

What’s in it for you?

The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Invest in Your Future** – 401(k) plan with company match.

+ **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options.

+ **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

+ **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

+ **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.

Job Description

Be the Heart of Our Sales Team

Are you highly organized, resourceful, and love creating systems that help others succeed? As our Sales Coordinator, you’ll be the go-to person behind the scenes—making sure every proposal, contract, and group stay is set up for success. From coordinating leads and managing reservations to crafting event materials and keeping communication flowing, you’ll keep the sales engine running and the details airtight.

What You’ll Own

This role is all about supporting a busy sales and events team so they can focus on what they do best - building business and creating amazing guest experiences.

Your day-to-day will include:

+ First point of contact: Welcoming guests, responding to phone calls and emails, and handling general inquiries with a professional, helpful tone.

+ Processing sales leads: Intaking, tracking, and supporting incoming group/event leads and reservation requests.

+ Managing group blocks: Reporting pick-up status, updating rooming lists, providing cutoff date alerts, and making reservation changes as needed.

+ Administrative support: Preparing reports, compiling data, maintaining organized digital files, and assisting with sales materials like proposals, contracts, and meeting notes.

+ Client communication: Interacting directly with group, catering, and business travel customers—helping them book, modify, and confirm plans.

+ Sales systems and CRM upkeep: Upload contracts, keep files current, track agreement status, and support follow-ups.

+ Collateral creation: Assist with flyers, branded materials, and local promotions.

+ Social media: Manage hotel social channels, post a minimum of four times per month, and respond to comments/reviews to keep the brand voice strong.

+ Cross-functional teamwork: Partner with the Catering & Events Manager, respond to RFPs, and help coordinate between departments to make every event seamless.

You’ll Thrive In This Role If You Are...

+ A natural organizer– You love checklists, systems, and helping others stay on track.

+ A people person– You're warm, approachable, and great at building relationships over the phone, email, and in person.

+ Detail obsessed– You catch what others miss and take pride in getting it right the first time.

+ Tech-savvy– You're comfortable using Microsoft Office and can quickly pick up hotel sales and property management systems.

What You Bring to the Table

Required:

+ 1+ year in customer service or administrative support

+ High school diploma or equivalent

+ Proficiency in Microsoft Office

+ Valid driver’s license and reliable transportation

Preferred:

+ Experience in a hotel sales or events office

+ Familiarity with sales systems (Delphi.fdc, CI/TY) and PMS platforms (OnQ, Opera)

+ Degree in Hospitality, Marketing, Business Administration, or a related field

Additional Details

+ Primarily on-site, seated role (up to 8 hours/day at a desk)

+ Occasional errands or local travel (<5%)

+ Regular participation in sales team meetings

+ May be asked to assist with projects or events outside core duties

This is more than an admin job—it’s your chance to play a key role in how we build business, deliver excellence, and support each other along the way.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!