• Guest Services Manager

    Atrium Hospitality (Seaside, CA)


    Hotel:

    Monterey Embassy Suites

     

    1441 Canyon Del Rey Blvd

     

    Seaside, CA 93955

     

    Guest Services Manager

     

    Full time

     

    Starting Compensation

     

    $29.50-$29.75

    Expected Job Closing Date:

    2025-06-24

     

    Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

     

    _Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence._

     

    What’s in it for you?

     

    The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

     

    + **Career Growth & Learning** – 40% of our management hires are internal promotions!

    + **Invest in Your Future** – 401(k) plan with company match.

    + **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options.

    + **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

    + **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

    + **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.

    Job Description

    Hourly Rate: $29.00 - $29.75

    Primary Purpose:

    The primary purpose of the Guest Service Manager is to provide for the day-to-day direction and operation of the Guest Service department.

    Work Performed:

    The Guest Service Manager will be tasked with the following duties, responsibilities, and assignments:

    + Maximize revenue and profit potential while minimizing costs as it relates to guest services

    + Organize, direct, and coordinate the work of the Guest Services Department for the optimal guest and associate experience.

    + Carryout the consistent operations of the Guest Services Department and ensure that all standard operating procedures pertinent to Guest Services are followed

    + Anticipate and address guest issues and establish proactive processes to promote guest satisfaction

    + Develop and maintain relationships with associates, return guests and group contacts

    + Recognize and seize all opportunities to increase guest loyalty, associate satisfaction, and profitability

    + Accurate and timely preparation of daily, weekly, and month-end reports

    + Recruit, train, and develop guest services team members

    + Inspire associates to engage with guests, and provide friendly and courteous service

    + All other work as required to complete the primary purpose of the position.

     

    Must be available to work evenings, PM, weekends and Holidays.

     

    Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

     

    Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

     

    Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

    Service

    We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

     

    Perseverance

     

    We will be better today than we were yesterday.

     

    Inclusion

     

    We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

     

    Respect

     

    We treat others the way we would like to be treated.

     

    Innovation

     

    We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

     

    Teamwork

     

    Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

     

    In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

     

    Come grow with us!