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At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

+ Proactively communicates with customers and account management to provide guidance and solutions to ensure customer needs are met and orders are fulfilled

+ Manages conflict and navigates difficult conversations with tact and diplomacy

+ Ensures quality execution against warehouse KPIs and service commitments

+ Identifies process gaps and inefficiencies; conducts research to identify root causes and promotes change management and improvement

+ Owns warehouse claim induction, research, and resolution process

+ Operates as a resource for customer learning, coaching, development, and relationship management

+ Translate diverse and specific feedback between commercial account management and warehouse leadership, ensuring appropriate action is taken.

+ Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources

+ Develops inventory reporting to support customer fulfillment, covering item-level details, quantities, velocity, and inbound replenishment.

+ Interprets the customer’s business and service goals related to warehouse operations, effectively communicating performance outcomes and opportunities.

+ Utilizes system and ad-hoc reporting capabilities for data-driven discussions, process improvements, and performance evaluations. Additionally, conducts forensic-level analysis to diagnose defects and inefficiencies. Contributes to resource materials, training documents, and quality reports.

+ Other duties or responsibilities as assigned according to the team and/or country-specific requirements

Required Qualifications:

+ High School diploma or GED

+ Minimum 2 to 4 years of experience in warehouse operations, customer service, or related fields

+ Ability to travel up to 10% (domestically)

+ Ability to work onsite at a Warehouse location 5 days per week

Preferred Qualifications:

+ Bachelor’s degree from an accredited college or university

+ Strong knowledge of warehouse and inventory operational environments

+ Strong analytical and problem-solving skills; ability to make data-driven decisions

+ Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen

+ Ability to thrive under deadlines and work in a team environment, while also delivering independent results

+ Strong prioritization skills, multi-tasking skills, and works with a sense of urgency

+ Excellent verbal and written communication skills; must work effectively with all levels of management and employees

+ Proficient in Microsoft Office Suite of programs

+ Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$54,400.00 - $84,900.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE//Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

+ Two medical plans (including a High Deductible Health Plan)

+ Prescription drug coverage

+ Enhanced Fertility benefits

+ Flexible Spending Accounts

+ Health Savings Account (including employer contribution)

+ Dental and Vision

+ Basic and Supplemental Life Insurance

+ Short-Term and Long-Term Disability

+ Paid and floating holidays

+ Paid time off (PTO)

+ Paid parental leave

+ Paid time off to volunteer in your community

+ Charitable Giving Match Program

+ 401(k) with 6% company matching

+ Employee Stock Purchase Plan

+ Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .