"Alerted.org

Details

**Open Date** 07/01/2025

**Requisition Number** PRN42253B

**Job Title** Assoc Dir, Ops & Logistics

**Working Title** Assoc Director of Ticketing

**Job Grade** G

**FLSA Code** Executive

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

**VP Area** President

**Department** 00842 - Rice-Eccles Stadium

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $85,000 - $90,000 DOE

**Close Date** 10/01/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

Associate Director reports to the Director of Stadium & Arena Event Services. The primary purpose of this position is to provide leadership, direction, management and vision for ticketing operations for non-athletics events held at Rice-Eccles Stadium and the Jon M. Huntsman Center. Associate Director of Ticketing is responsible for managing and overseeing all aspects of Stadium & Arena ticket operations, including the day-to-day ticket strategy, revenue management and operations management for all ticketed special events. In addition, the Associate Director will also coordinate ticket operations and best practices with all auxiliary offices and other campus departments.

Responsibilities

1.

Manage all aspects of non-athletic event ticketing operations.

a. Works in tandem with the Director in booking events.

b. Operates and manages all aspects of Stadium & Arena Services’ ticket operations for approximately 15 events at Rice-Eccles Stadium and the Jon M Huntsman Center.

c. Work with promoters on scaling and overall pricing models, event build, inventory management, and daily reporting.

d. Oversees internal and campus ticket sales, fulfillment and distribution.

e. Oversees internal controls and procedures, including auditing procedures and reports, allocation and distribution of tickets.

f. Administrates efficient, accurate, and timely reporting mechanisms related to sales activity and analysis for stadium and Auxiliary administrators as well as outside event Promoters.

g. Works with Event Promoters and Stadium & Arena Finance department on event settlements and ticket-related revenue receivables.

h. Works with all Stadium & Arena departments to maintain and develop a high level of customer service for all customers.

i. Oversee event set up, staffing and reporting for all ticketed events.

j. Develop a healthy relationship with primary clients.

k. Effective resolution of all customer service issues at all points of sale locations and at non-athletic events.

l. Responsible for hiring and training event day ticketing staff and student workers.

m. Develop a communication plan for distributing information and engaging ticket holders.

n. Establishing effective vendor relationships and securing favorable economic terms with all relevant third parties, e.g., ticket agencies.

2.

Pursue opportunities to implement campus wide ticketing operational efficiencies.

a. Leads Stadium & Arena Events Services and Auxiliary Services efforts to formalize a more unified campus ticketing plan.

b. Focuses on the future of ticket operations with the goal to be on the forefront of the ticketing on campus and in the events industry.

c. Liaison with other campus ticketing departments.

d. Explore opportunities to move towards a more centralized and efficient ticketing model on campus.

3.

Participate in the development and interpretation of department policies to ensure compliance with the University’s policies and regulatory requirements.

4.

Oversee Ticketing staff management including recruitment, hiring and training,

performance evaluations and retention of staff.

5.

Serve as part of the SACES management team.

6. Other duties as assigned.

Problem Solving:

The problems encountered by this position will be as varied as the events and services provided. The challenge and scope of safely hosting 45-50,000 guests in Rice-Eccles Stadium and 15,000 in Jon M. Huntsman Center venues is top priority. The position many times will need to act as a mediator or negotiator to see that the event needs are met and that University policies and procedures are followed. The position many times will need to “do more with less” and creatively find ways to accomplish tasks within a budget and with limited resources. In all cases decisions should be based on customer needs, balancing with University policies.

Minimum Qualifications

Bachelor’s degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience) required; plus six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required. Master’s degree in Business Administration or related area preferred. This position is not responsible for providing patient care. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

5 years experience managing University ticketing.

**Type** Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.