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Position Summary...

What you'll do...

**Walmart** is a multinational, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At **CCaaS Platform** , we’re at the forefront of designing and deploying Walmart’s next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce average handle time in client-agent interactions.

We are seeking a hands-on, highly skilled, and experienced **Senior Manager of Engineering** to join our team. In this technical leadership role, you will report directly to the Director of Engineering and GenAI and lead a team of Software Engineers.

You will be responsible for driving the development of our multi-tenant Contact Center Platform and building foundational frameworks that power our Machine Learning and Generative AI systems. This includes designing and delivering scalable, enterprise-grade microservices and data pipelines that enable rapid experimentation and deployment of platform and AI capabilities.

As a Senior Manager, you will be instrumental in executing the technical vision and architecture of systems, ensuring they meet performance, security, and scalability requirements. You will collaborate with cross-functional teams, guide engineering efforts, and support the adoption of modern technologies to build reliable, high-quality platform software solutions. You will play a key role in developing and growing top engineering talent while fostering a culture of innovation and high performance. You will also champion the utilization of modern development practices to increase development efficiency, enhance software quality, and ensure operational excellence throughout the software development lifecycle.

What you'll do:

+ Build, develop and guide high-performing talent. Define a long-term talent strategy cutting across technology. Provide supervision, mentoring and development opportunities for the team who report into you.

+ Drive the execution of platform goals by aligning engineering efforts with strategic priorities, ensuring timely and high-quality delivery of key deliverables that support the Contact Center and GenAI systems.

+ Provide guidance in applying the right architectural pattern for the modernization of the applications by analyzing the gaps between existing architecture and new business requirements

+ Drive the execution of automation initiatives by advancing CI/CD maturity and adopting modern development practices to improve development efficiency, enhance software quality, and ensure operational excellence.

+ Drive implementation of telemetry features based on the domain requirements to improve the overall operational excellence of the application

+ Technical leadership in building a complex microservices based platform or product that are highly reliable, and scalable

+ Drive technical impact analysis, conduct RCAs with corrective actions for both short; long term fixes and prevent them from re-occurring

+ Operating with excellence Set an example in managing to KPIs, delivering excellence, presenting at all levels, and developing yourself and others

+ Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security

+ Implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent

What you'll bring:

Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a related field, and 10+ years of experience in software engineering or a related area.

Deep working knowledge of all aspects of Cloud native distributed system development: Azure/ GCP/ WCNP preferred

Experience working with micro-services architecture and distributed systems.

Experience managing software development engineers and leading engineering projects, guiding engineering teams on engineering excellence; solid system design

Experience partnering with cross-functional project development and in collaborating with other scrum teams, QA, Release Management, Program Management, and TechOps

Proven experience in the design, development, and scaling of software platforms for large user bases, focusing on modularity and extensibility.

Platform-focused decision-making, balancing technical and business needs in fast-paced, complex environments to ensure performance and scalability.

Experience collaborating with geographically distributed teams

Demonstrated ability to motivate and inspire software engineers, fostering a high-performance culture that drives continuous improvement, innovation, and increased productivity across the team.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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Bellevue, Washington US-11075:The annual salary range for this position is $132,000.00-$264,000.00

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Bentonville, Arkansas US-10735:The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area. Option 2: 7 years’ experience in software engineering or related area.

2 years’ supervisory experience.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.