"Alerted.org

IT Operations Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.

CACI is looking for an experienced, innovative, and motivated **IT Systems** **Specialist** to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.

Responsibilities:

+ Provide Tier 2 operational support, including incident analysis, troubleshooting, break/fix tasks, and hands-on technical labor.

+ Analyze system architectures, operational requirements, and infrastructure components to deploy and maintain engineered solutions.

+ Collaborate with Engineering teams and Government stakeholders to refine system requirements, ensuring reliability, resiliency, and availability.

+ Monitor and analyze capacity, performance, and service-level metrics to optimize infrastructure utilization and prevent operational issues.

+ Perform scheduled and ad hoc maintenance, updates, and upgrades in coordination with service interruption schedules.

+ Work with technical writers to develop and maintainknowledge base artifacts, SOPs, and documentation to support operations.

+ Drive Continual Service Improvement (CSI) efforts, researching and evaluating emerging technologies for integration.

+ Utilize Lab facilities for incident investigation, resolution, feasibility testing, and validation of new technologies.

+ Develop test cases and scripts for Beta and Acceptance testing, ensuring complete validation before deployment.

+ Support Blue/Green fielding by managing the transition of engineered solutions from development through acceptance testing.

+ Coordinate with Tier 3 Engineering resources for advanced troubleshooting and break/fix services.

+ Oversee patch management for workstations, servers, and other designated infrastructure across all security domains.

+ Provide strategic guidance and support for Plan of Action and Milestones (POA&M) implementation.

+ Contribute to required documentation, reports, and data to ensure compliance with contract specifications.

Qualifications:

_Required:_

+ Must hold a currentTop Secret clearance and be SCI eligible

+ A BS/BAin Science, Technology, or Engineering and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience, AS/AA and 14+ years of experience

+ Minimum 4 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions.

+ Current DoD 8140 – IAT II Certification (e.g. CompTIA Security+)

_Desired:_

+ Familiarity with IC ITE services and classified environments

+ Experience with ServiceNow or other ITSM systems

+ ITIL 4 Foundation Certification

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

**Your potential is limitless.** So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

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**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$90,300-$189,600

_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._