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Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to** **Baystate Hospital** **is looking for a** **Patient Transport Dispatch Lead** **to join our team in Springfield, MA!

SCHEDULE:

+ Part time, 3rd Shift

+ 24 hours/week

+ Typical working hours are between 11:00PM-7:30AM

+ May require weekends and/or holiday shifts as determined by department needs

**LOCATION** :

+ Baystate Main Campus

+ Springfield, MA

QUALIFICATIONS:

+ High School diploma or GED Preferred

+ CPR-Basic Life Support of Healthcare Provider required from the American Heart Association

THE ADVANTAGES OF WORKING WITH BAYSTATE!

+ Excellent Compensation High-quality, low-cost medical, dental and vision insurance

+ Generous Time Off

+ Continuing education support and reimbursement

+ First Time Home Buyers Financial Packages

+ Farm Share Memberships

+ 403b retirement company match & annual company contribution increase based on years of service.

+ Free money coach advice from a certified professional

+ Wellbeing programs that include but are not limited to mental, physical, and financial health.

+ Pet, home, auto and personal insurance

+ Life insurance

+ Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

+ Wellbeing programs that include but are not limited to mental, physical, and financial health.

+ Onsite parking

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

OUR COMPENSATION PHILOSOPHY:

We offer competitive total compensation packages that include pay, benefits, and other recognition programs for our employees. Our compensation offers consider a wide range of factors including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. Compensation offers do not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Summary Description:

Under the direction of the Patient Transport Operations Manager or Patient Transport Operations Supervisor, performs a wide diversity of tasks pertaining to direction and assisting of Patient Transport, Environmental, & Linen personnel in activities involving answering clean line calls and coordinating dispatching of requests for transport, equipment, Rx rounds, Specimen rounds room cleans, spill requests, linen, curtains, and scrubs, and other operational needs.

Assists and coordinates personnel activities, including scheduling, training, and inspections/rounds. Make recommendations on employee transfers, promotions, and disciplinary actions in unison with the supervisor/manager.

Job Requirements:

**1)** Committed to consistently following and modeling BH values: Integrity, Respect, Trust, Collaboration, and Communication. It's a role model for the service accountabilities of positive attitude, consistency, good communication, lead by example, reliability, flexibility, customer-oriented, decision maker, team player, safety advocator, and innovative thinking. Adhere to system and department compliance policies. Has a high level of productivity, total quality, and an ongoing commitment to exceed customer expectations. Adhere to system and department compliance policies and any applicable laws and regulations

**2)** Perform all Patient Transport, Environmental Services, and Linen aspects when needed. Monitors and logs requests in Tele tracking as needed in an accurate and timely manner. Assist in other appropriate duties as directed. Assist manager/supervisor in the development and implementation of departmental goals and objectives. Initiate work orders for repairs and follow up according to standard procedure. Notify the manager/supervisor of delays in standard procedures per escalation pathways identified. Run the daily operations as required in the absence of a manager/supervisor. Utilize proper equipment and handle tracking devices for staff. Ensure other Hospitality Services personnel utilize proper equipment for communication. Assist with employee workload coordination as well as Morgue admissions/releases. Routinely check for the number of discharges, transports, and other factors affecting employee workflow. Discuss particular needs and problems with the manager/supervisor.

**3)** Proactively identify and resolve minor problems and issues involving personnel and the physical environment. Use appropriate judgment in referring more serious problems to the manager/supervisor

**4)** Detect and report the faulty operation of equipment, defective supplies, and questionable matters to the manager/supervisor. Perform prescribed security and related procedures in locking offices and other areas. Participate in fire and disaster programs as directed. Observe all health and safety requirements. Perform other similar and related duties as required or directed

**5)** Interact with customers and staff politely and professionally, which projects a positive image for the Department and Hospital

**6)** Assist with coordinating sick time, vacation time and various schedule changes with manager/supervisor.

**7)** Possess an understanding of safety, hazardous materials, emergency preparedness, and environmental management. Review and revise operational policies and procedures with the manager/supervisor at Quality Improvement Committee meetings. Possess an understanding of causes and methods of transmitting infection (e.g., contact, airborne, common vehicle, vector-borne). Assist in comprehensive training and education program, covering such aspects as safety, infection control, and hazardous materials.

**8)** Coordinates with another department in the call center, Patient Placement, Admissions, Central Staffing, and Clinical Supervisors to provide efficient throughput of patient flow. Responsible for the tracking and accountability of staff following workflows and adhering to designated break times. Escalating to manager/supervisor those violating these processes in a timely manner. Rounding and correcting or reporting any staff not following proper procedure, such as in unauthorized break areas or not logged into devices as expected. Creating good relationships with customers as they check in during rounding with unit OAs and leadership

We strive to be the place where we can help you build the career you deserve – apply with your resume today – YOU belong at Baystate!

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

GED or HiSET (Required)

Certifications:

Basic Life Support - American Heart Association

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.