"Alerted.org

Job Title

Financial Aid Advisor III

Agency

Texas A&M University

Department

Scholarships And Financial Aid

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

What We Want

Scholarships & Financial Aid is seeking a collaborative and detail-oriented Financial Aid Advisor III to serve in a supervisory capacity, supporting the delivery of federal, state, and institutional financial aid, scholarships, and military education benefits. This role involves providing guidance and leadership to full-time staff, ensuring compliance with regulatory requirements, and offering specialized counseling to students and families. The ideal candidate will have demonstrated experience in financial aid or student services, with a strong understanding of policy interpretation, process improvement, and staff development in a higher education setting.

What You Need to Know

Salary: $ 56,925 Annually

Cover Letter & Resume: A cover letter and resume are strongly recommended

•Other Requirements: Occasional Travel. May be required to work weekends, holidays, and outside regular business hours during peak periods.

Qualifications

Required Education and Experience

+ Bachelor’s degree or an equivalent combination of education and experience

+ Three years in financial aid, scholarships, student employment, student veterans services or related experience

Knowledge, Skills, and Abilities:

+ Ability to meet deadlines and maintain a high level of accuracy, professionalism, and customer service

+ Working knowledge of Microsoft Office software

+ Ability to work individually or as a team in a dynamic organization

+ Good interpersonal communication skills

+ Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions

+ Ability to organize and make decisions

+ Ability to work well under pressure

+ Ability to use tact, diplomacy, and judgment in dealing with all customers

+ Attention to detail

Responsibilities

Advising/Processing

+ Uses discretion and independent judgment to provide advanced counseling and guidance to students and their families on financial aid/scholarship processes and programs

+ Reviews student files and adjusts as needed

+ Understands and trains on the financial aid/scholarship process and assists with cross-training other financial aid staff

+ Awards, revises, and/or approves the disbursement of financial aid through specific controls of program policy and guidelines

+ Communicates with students and their families via multiple methods (i.e. email, in-person, phone, etc.)

+ May make recommendations on internal procedures for customer service

+ Reviews application data against additional data received (i.e. tax returns) and resolves discrepancies or adjusts data in Banner/Compass as appropriate

+ Collaborates frequently with on campus representatives regarding students’ financial aid concerns. Assists with resolving and responding to complex student cases regarding financial aid and scholarships

Financial Aid Knowledge & Team Support

+ Interprets and maintains knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid

+ Reviews complex rules, regulations, procedures, and policies relating to financial aid.

+ Interacts with students and assists with transition from prospective to currently enrolled students

+ Ensures that processing activities adhere to established policies and procedures while using critical thinking skills

+ Recommends revisions to established policies and procedures

+ Provides training, mentorship, and assistance to other financial aid staff on specialized processes

+ Evaluates and analyzes a wide variety of financial aid related records

+ In collaboration with supervisor and Marketing & Communications representative, helps develop and revise financial aid consumer information material, publications, and brochures

Specialized Program

+ Coordinates and/or serves as a resource for one or more specialized programs or functions for financial aid

+ May coordinate the planning and execution of events related to the program

+ Develops, maintains, and conducts training to staff regarding specialized program

+ Recommends revisions to established internal policies and procedures and communicates changes to constituents

+ Works with IT staff to test, evaluate, and adjust reports and procedures as needed

+ May supervise full-time staff members or student workers

+ May work with state, regional, or national committees concerning regulations and impacts to financial aid offices and students

+ May work with Data Analyst to collect, interpret, and report data regarding specialized program

Specialized Financial Aid Support & Student Services

+ Manages Satisfactory Academic Progress (SAP) reconsideration appeals and coordinates emergency aid distribution to assist students facing financial hardships

+ Serves as the primary contact for the Student Assistance & Support Services (SASS) program, ensuring effective communication and resource referral

+ Responds promptly to student inquiries and issues through Aggie One Stop (AOS), providing thorough support and guidance

+ Processes professional judgment requests, conducts SAP appointments, and handles cost of attendance adjustments and housing status changes while ensuring compliance with institutional and federal policies

General

+ Participates in and assists in the planning and execution of events for departmental initiatives (e.g. financial aid awareness programs, Aggieland Saturday, New Student Conferences)

+ Stays abreast of changes in tax and financial aid information to ensure compliance

+ Attends local, state, and national workshops, and conferences

+ Conducts seminars and gives presentations

+ May give presentations on specialized programs. Develops training material

+ May participate in committees for industry organizations or within the University

Who We Are

The mission of Scholarships & Financial Aid is to provide students and their families with the financial information, resources, and support needed to attend Texas A&M University. We offer a wide range of financial assistance programs, including grants, student loans, work-study employment, military education benefits, athletic aid coordination, and short-term and emergency tuition loans. Our office administers aid and military education benefits for students at Texas A&M’s College Station, Galveston, McAllen, School of Law, and Health Science Center campuses—disbursing over $1 billion in financial assistance during the last academic yea r.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

+ Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums

+ 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

+ Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least  eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month

+ Automatic enrollment in the  Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)

+ Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

+ Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more

+ Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)  for completing a degree while a Texas A&M employee

+ Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all pers p ectives, talents & lived experience s . Embracing varying opinions and perspectives strengthens our corevalues (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume’ or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.