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**Senior Field Representative, Field Services Support** **Reports To:** Corporate HR Specialist

Position Overview:

Responsible for servicing and repairing a variety of office equipment at customer locations, primarily within a specific geographic area. May serve as a product specialist and occasionally take on Team Lead/Coordinator responsibilities.

**Note:** One (1) industry certification is required.

Key Responsibilities** **Technical Expertise & Support

Specializes in servicing highly complex office products.

Provides second-level technical support to technicians.

Completes diagnostics, installations, removals, and retrofits.

Performs troubleshooting and repairs on B&W, color, and multifunctional devices.

Keeps up with technical training and digital competency requirements.

Training & Mentoring

Delivers on-the-job training and technical seminars.

Acts as a role model and positive influence within the team.

Encourages continuous improvement.

Territory & Inventory Management

Manages own territory and call handling processes effectively.

Maintains accurate parts inventory and adheres to backup plans.

Supports sales partners with leads and upgrade opportunities.

May assume Field Technology Service Manager duties as needed.

Customer Service

Handles the most complex customer interactions with professionalism.

Maintains strong communication with customers to ensure satisfaction.

Manages “car stock” inventory responsibly.

Required Qualifications

Completion of technical school and 3+ years of related experience.

Minimum of 2 years as a Technology Service Consultant I.

At least one industry certification and 2 years of consistent performance.

Valid state driver’s license and insurance per company policy.

Skills & Abilities

Expert knowledge of electro-mechanical devices and assigned equipment.

Strong interpersonal, communication, and customer service skills.

Ability to follow technical documentation and publications accurately.

Demonstrated problem-solving and fine motor skills.

Working Conditions

Frequent travel between customer sites (or walking in urban zones).

Exposure to minor hazards, solvents, and chemical cleaners.

Physical effort required (lifting up to 50 lbs, pushing up to 400 lbs).

Regular standing, bending, kneeling, and use of hand tools.

Work may include shift hours, overtime, and on-call duties.

Requires interaction with dispatch, parts departments, management, and customers

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.