• IT Support Manager

    Alaant (Glens Falls, NY)


    Alaant Workforce Solutions has partnered with a top financial organization in the Capital Region. They are seeking an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk. Great benefits and work/life balance!

    Hours and Benefits for the IT Support Manager:

    + On-site Monday-Friday

     

    + $65,000 - $85,000

     

    + Paid Time Off, plus paid Holidays

    + 401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan!

    + Medical, Dental and Vision insurance

    Responsibilities for the IT Support Manager:

    + **IT Support and Operations Management** **:**

    + Oversee IT support operations, including the call center and ticket system, with minimal hands-on technical work. Focus on supervising, planning, meeting, training, and evaluating metrics and trends to enhance the support team and improve the user experience.

    + **Training and Development** **:**

    + Collaborate with HR to enhance new hire orientation and training. Develop and present effective curricula for new technologies to small or large groups, both remotely and in-person. Create clear documentation and communication for end users about upcoming changes.

    + **Vendor and Technology Management** **:**

    + Maintain relationships with vendors, manage technology updates, and handle user account administration in Active Directory.

    + **Team Leadership** **:**

    + Lead and mentor the IT support team, ensuring needed resources are available, performance standards are met, and continuous improvement is made.

    Requirements for the IT Support Manager:

    + Bachelor’s Degree in information technology-related field or equivalent experience required.

    + 5+ years of support experience required, supervisory experience preferred!

    + Strong written and verbal communication skills; effective in presenting and working with vendors, co-workers, and management.

    For more details on this role contact:

    Alex Cosmer (he/him), Sr. Talent Acquisition Manager, [email protected] or (518) 689-0714

     

    _Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies._

     

    _This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews._

     

    **Connect with us on** LinkedIn (https://www.linkedin.com/company/alaant-workforce-solutions/) **,** Facebook (https://www.facebook.com/AlaantWorkforceSolutions/) **,** Twitter (https://twitter.com/AlaantWFS) **,** Instagram (https://www.instagram.com/alaantworkforcesolutions/) **,** TikTok (https://www.tiktok.com/@alaant\_wfs) **, &** Glassdoor (https://www.glassdoor.com/Overview/Working-at-Alaant-Workforce-Solutions-EI\_IE2285064.11,37.htm)

     

    At Alaant we believe in People First! We Care. We Listen & We Support.

     

    www.alaant.com