• Field Service Technician

    AO Smith (Tucson, AZ)


    Field Service Technician

     

    Date: Jul 2, 2025

    Location(s):

    Tucson, AZ, US, 85747

     

    Company: A. O. Smith Corporation

     

    Company / Location Information

     
     

    Primary Function

     

    Regional field service responsibility which includes but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support

     

    We Offer

     

    Hours: Monday- Friday, 7:30am to close (usually around 8-9 hours)

     

    Pay:$21-$25/hr. based on experience, some OT required during the week (no weekends)

     

    Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

    Responsibilities

    + Install water softeners ¾”, 1” and 1.25”

    + Complete Maintenance and repairs on residential and commercial water treatment equipment.

    + Record unit data and test water conditions on each service call.

    + Travel in company vehicle in order to support and maintain service area.

    + Maintain service vehicle inventory.

    + Add service call photos to CRM

    + Take in salt deliveries and unload into warehouse via forklift.

    + Removal of rental equipment when needed.

    + Basic shop duties such as cleaning and building maintenance.

    + Perform any other activities as needed or as directed.

    Qualifications

    + High School Diploma or equivalent

    + 3+ years of related work experience or training.

    + Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP.

    + Proficient customer service experience.

    + Possess a general understanding of local, state, and national codes / regulations.

    + Ability to work independently and as a team to meet deadlines and goals.

    + Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

    + Valid driver's license

    Additional Qualifications:

    + Associates degree in related preferred

    + Field HVAC/Plumbing/Mechanical related experience preferred

    + Trade Certification, preferred

    + Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.

    Education

    High School Diploma or GED in Related Field

     

    ADA Statement & EEO Statement

     

    In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

     

    We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

     

    Nearest Major Market:Tucson