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NOTE THIS ROLE REQUIRES BEING IN OFFICE 4 DAYS A WEEK AT OUR PARSIPPANY, NJ LOCATION.

About the role

Western World is looking for a professional is looking for a professional ready to take the next step in their career to join a diverse team of operations professionals supporting Commercial Insurance Business Units.

The Operations Analyst will is responsible for assisting the Operations Manager in the daily support of system integration, design, maintenance, and processing activities. Will support relationships between Underwriting and Operations/IT processes. The Operations Analyst will also conduct training on proprietary system platform.

Job Description:

+ Assistance with and coordination of testing and rollouts of new underwriting systems products and enhancements

+ Manage and perform User Acceptance Testing, create test case scenarios, document test case results/defects with details

+ Manage production bugs and escalation to IT and management teams

+ Work with ticket tracking system

+ Analyze and resolve data quality issues

+ Support relationship between the underwriters, agents and IT developers

+ Assist with document requirements that will be presented to IT for development

+ Support help desk emails for internal and external users by triaging underwriting system issues for an online insurance Portal

+ Ad hoc reporting as requested including data validation

What we are looking for

+ Analytical and organized

+ Ability to work with minimal supervision

+ Good interpersonal, communication and computer skills

+ Comfortable with a dynamic environment that has continuously changing priorities

+ Adept problem solver

Ideal Experience

+ Bachelor's Degree preferred

+ 2+ years of experience in Insurance, Project Management and/or IT fields

+ Fundamental understanding of the insurance process, life cycle and lexicon

+ Proficiency of Microsoft Office products preferred

The base salary range for this position is $75,000 - $90,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview (https://sprcdn-assets.sprinklr.com/248/c93e06c6-6661-4d7d-9e44-0b1edfc3704e-1908744075/New\_Hire\_Benefits\_Overview.pdf) .

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

OP - Operations

AIG PC Global Services, Inc.