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Description

Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.

Duties and Responsibilities:

Active participation in the Help Desk 1 phone queue

Provide first-level contact to end users in a clear and professional manner

Create and accurately code service tickets

Identify and redirect urgent tickets to the appropriate resources

Work through assigned tickets and enter appropriate time entries

Troubleshoot and resolve end user or infrastructure technical issues

Follow up with customers and see problems through to resolution

Ensure proper recording, documentation, and closure of ticket information

Maintain awareness of ongoing issues and be proactive in customer notification

Recommend modifications or improvements to client environments

Properly escalate unresolved tickets to the next level of support

Preserve and grow your knowledge of Help Desk procedures, products, and services

Onsite dispatching as needed or directed

Active participation in the On Call rotation

Competencies:

Strong written and verbal communication skills

Basic understanding of computer systems, networks, and troubleshooting techniques

Ability to work independently and as part of a team

Customer-oriented mindset with a passion for helping others

Previous experience in a customer service or technical support role is a plus, but not required

Ability to lift equipment

Requirements

Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Cisco Firewall, Networking, Dell Workstations. Must be able to travel locally to client sites for networking and computer installs. Mileage will be covered.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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