• Memember Service Representative

    Robert Half Accountemps (Omaha, NE)


    Description

    Robert Half is Seeking a Member Service Representative to join our cutting edge healthcare client's team. As a Member Services Representative you will make a lasting impact on patient's healthcare experience by provided top tier customer services. The Member Service Representative role is a remote opportunity working in a 24/7 call center environment. We are hiring for a Monday - Friday 10:30 AM - 7:00 PM CST shift with training running Monday - Friday 10:00 aM - 6:30 PM CST. If you are a driven healthcare Member Service Representative looking to grow your experience with a Fortune 50 healthcare client this is the role for you!

    Job Duties:

    + Meet the performance goals established for the position in the areas of patient satisfaction accuracy quality and attendance

    + Meet department standards to adherence metric

    + Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service including quality care and concern with every internal and external customer

    + Multi-task utilizing double monitors for data entry phone etiquette and use of resources while maintaining proper guidelines

    + Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as a patient advocate

    + Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues

    + Recognizes financial medical and legal risks based on data collected during customer interactions and follows appropriate procedures

    + Utilizes systems to resolve customer needs such as appointments authorizations claims invoices eligibility benefits appeals TARs

    + Translates oral information into concise and accurate written documentation per guidelines

    + Assists new or potential members in the choice of PCP and supplies general information about medical group

    Requirements

    + High School Diploma or GED Required

    + Minimum 2 years of recent call center experience required (within the past 2 years)

    + Minimum 2 years of recent Healthcare experience required (within the past 2 years)

    + Stable work history required — candidates to not have multiple short-term roles (under 1 year) within the past few years.

    + Excellent customer service

    + Understanding of medical terminology

    + Comfortable working independently

    + Excellent verbal and written communication skills.

    + Needs to complete basic computer and typing assessment

    Additional Position Details:

    + Contract type: Contract to HIRE!

    + Location: Remote — must reside in a U.S. time zone (PST, MST, CST, or EST) and be available to work PST hours.

    + Note: Candidates **cannot reside in California, Texas, or Illinois.

    + Training Schedule: First 4 weeks Monday- Friday (10:00 AM-6:30 PM CST)

    + Shift Schedule: Monday – Friday | 10:30 AM - 7:00 PM CST

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .