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Description We are looking for a Client Services Manager to join our team in Fairport, New York. In this Contract-to-Permanent position, you will play a pivotal role in ensuring seamless communication with vendors and members while providing critical support to the Customer Solutions Team. This opportunity is ideal for someone who thrives in a fast-paced environment and is passionate about enhancing client relationships within the healthcare industry.

Responsibilities:

• Prepare and manage documents for the Customer Solutions Team to ensure accuracy and timely completion.

• Serve as the primary contact for vendor and member communications, addressing data inquiries professionally and efficiently.

• Compile and organize data for presentations, including quarterly business reviews.

• Assist with onboarding new accounts by managing rostering processes and ensuring all details are correctly documented.

• Support the Business Development Team by generating leads and maintaining organized records.

• Collaborate with internal teams to ensure alignment on client needs and service delivery.

• Utilize CRM and ERP systems to streamline processes and improve operational efficiency.

• Monitor and audit billing functions to ensure compliance and accuracy.

• Handle cash activity and transactions with precision and attention to detail.

• Provide insights and recommendations based on data analysis to enhance client satisfaction. Requirements • Proficiency in ADP Financial Services and Avaya CMS systems.

• Hands-on experience with CRM and ERP solutions.

• Strong knowledge of auditing practices and billing functions.

• Demonstrated ability to manage cash handling and cash activity accurately.

• Expertise in data preparation and presentation for business reviews.

• Proven ability to communicate effectively with vendors and members.

• Skilled in lead generation and supporting business development initiatives.

• Familiarity with tools such as About Time and other operational systems. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .