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The Office of the Registrar seeks a full-time Student Records Coordinator at the university's location in Saratoga Springs, NY. Reporting to the Associate Registrar, the Student Records Coordinator is responsible for services dedicated to supporting a wide range of constituents including students, alumni, and staff.

The Office of the Registrar at SUNY Empire provides a wide range of services for students, alumni, faculty, and staff, which include recording and reporting academic information, calculating, recording, and reporting academic standing, graduation clearance, transcript services, transfer evaluation, enrollment verifications and certifications, collaboration on the academic calendar, enrollment reporting and forecasting, and publications including the term guide and the college catalog. The office maintains all official student, alumni, and curricular records for the college, and it ensures the accuracy and integrity of the curricular and student records.

Responsibilities include, but may not be limited to:

+ Assist with certifying student veteran benefits and serve as a Veteran Certifying Official for Empire State University.

+ Oversee the office's paper document scanning project and serve as the office's point-of-contact for file storage policies, ensuring accurate maintenance and record retention of student records. Assist staff members with Banner Document Management (BDM) questions and troubleshooting needs.

+ Manage the review and correction of student duplicate records.

+ Process registration requests, supporting students, staff, and faculty with both procedural and troubleshooting aspects of course enrollment.

+ Maintain a high level of customer service to students, faculty, staff, and all others who seek assistance from the Office of the Registrar through email, phone, and ticketing system.

+ Develop and maintain a strong working knowledge of FERPA requirements as it applies to student records.

Job Requirements:

Required Qualifications:

+ Bachelor's degree from a regionally accredited institution.

+ A minimum of one-year experience working in a complex organizational setting.

+ Attention to detail, thoroughness and follow through.

+ Ability to work collaboratively and to independently solve problems.

+ Strong computer skills including proficiency in MS Word and Excel, with the ability to learn a wide variety of technology.

+ Excellent oral and written communication skills.

+ Ability to multi-task.

Preferred Qualifications:

+ Prior experience in higher education registrar's office or closely related student service unit.

+ Experience utilizing student information systems, particularly Banner.

+ Experience working with active military or veteran students.

+ Bilingual and biliterate in Spanish and English.

+ Experience working in a distributed environment.

+ Experience working with an adult student population.

+ Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds.

Special Information:

+ Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.

Additional Information:

Rank/Salary: Staff Assistant, SL2 / $51,500-$53,00, dependent upon experience and qualifications.

We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.

SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

SUNY Empire provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at (518) 587-2100 ext. 2240.

In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (518) 587-2100, ext. 2800. It can also be viewed online at our Safety and Security (https://sunyempire.edu/about/safety-security/jeanne-clery-act/annual-safety-security-report.html) .