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Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .

Patient Navigator

The University of Miami/UHealth department of Neurology has an exciting opportunity for a Full Time Patient Navigator to work at the UHealth Medical Campus. The Patient Navigator (H) facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

Core Functions

+ Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.

+ Ensures patients have access to insurance and social service programs for which they are eligible.

+ Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.

+ Identifies and resolves real or perceived barriers to care.

+ Educates and counsels patients on issues related to their health and life situations.

+ Maintains current knowledge of community health, welfare resources, and any other programs available to patients.

Department Specific Functions

+ Collect, review, and analyze complex and/or confidential data to prepare reports, charts, budgets, and other presentation materials.

+ Collect records and assist with appointments for referrals from providers for New Patient Visits.

+ Review physician schedules in advance and to ensure all necessary tests have been completed or ordered prior to visits, including reviewing charts of New Patient Visits; ensure tests are ordered before the visit and coordinate with the nurse or provider.

+ Make patient follow-up calls and no-show tracking callbacks; serve as the liaison between patient and provider.

+ Responsible for all pre- and post-visit care coordination, including reviewing patients' After Visit Summary (AVS) for post-visit instructions and checkout orders for testing by coordinating program activities with other programs, departments, or staff to ensure optimum efficiency.

+ Assist in the management of UChart messages.

+ Develop and enhance processes aimed at improving the clinical experience for referred patients or physicians.

+ Help patients and their families obtain referrals to specific specialists.

+ Follow up with referring providers to ensure care has been provided by the specialist.

+ Make suggestions to leadership on process changes to improve overall program performance by evaluating program effectiveness, analyzing results, and recommending appropriate actions.

+ Collect patient parking tickets to validate them prior to the end of the patient visit, serving as the point personnel for any patient-related satisfaction concerns in and out of clinics.

+ Navigate patients through their visits to ensure they make it to all needed appointments and referrals.

+ Ensure patients have all testing completed before they return to the physician for a follow-up.

+ Serve as the point person for patient sooner appointment requests for the Division of Movement Disorders.

+ Help resolve patient concerns and complaints, performing service recovery.

+ Assist other Patient Navigator staff with their workload and provide support as needed.

+ Provide in-person, hands-on support to patients during clinic days, including greeting, check-in assistance, escorting to exam rooms, and addressing real-time patient needs.

+ On-site presence is required on clinic days, while other responsibilities may be performed remotely on non-clinic days, as appropriate.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

+ High School diploma or equivalent

+ Minimum 1 year of relevant work experience

Knowledge, Skills and Attitudes:

+ Ability to process and handle confidential information with discretion.

+ Ability to communicate effectively in both oral and written form.

+ Ability to handle difficult and stressful situations with professional composure.

+ Ability to maintain effective interpersonal relationships.

+ Ability to understand and follow instructions.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H5