"Alerted.org

Job Title: Receptionist/Dispatcher

**Location:** 119 Rocky Point Road, Middle Island, NY 11953

**Job Type:** Full-Time

**Reports To:** Office Manager

Job Summary:

We are seeking a **Receptionist/Dispatcher** who is organized, professional, and customer-service oriented. The ideal candidate will be the first point of contact for clients, handle scheduling and dispatching efficiently, and assist with various administrative tasks. Experience with ServiceTitan software is a strong plus.

Key Responsibilities:

+ Answer incoming phone calls promptly and professionally.

+ Greet and assist visitors in a friendly and courteous manner.

+ Schedule and dispatch service technicians based on customer needs, technician availability, and geographic location.

+ Input and manage work orders, customer information, and service history using software (preferably ServiceTitan).

+ Communicate clearly with field staff regarding appointments, changes, or updates.

+ Assist with general office duties including data entry, filing, and email correspondence.

+ Follow up with customers to confirm appointments or gather feedback after service.

+ Maintain accurate records of calls, schedules, and service documentation.

Requirements:

+ High school diploma or equivalent.

+ Proven experience in a receptionist, dispatcher, or similar administrative role.

+ **Computer literate** – proficient with Microsoft Office (Word, Excel, Outlook).

+ **Strong organizational skills** with the ability to multitask and prioritize.

+ **Friendly, professional phone manner** and excellent communication skills.

+ **Trainable** with a willingness to learn new systems and procedures.

+ Experience with **ServiceTitan software** is a **plus** .

+ Ability to work well independently and as part of a team.

Preferred Qualifications:

+ Experience in a service-based industry (HVAC, plumbing, electrical, etc.).

**Pay Details:** $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance