"Alerted.org

Merchandise Coordinator Location: Fort Wayne, IN Division / Department: Merchandising Reporting to position: Merchandise Manager About the Role: The Merchandise Coordinator to the Merchandise Division provides support and customer service, while functioning as a liaison between the Merchandise Manager, members and vendors. This position provides assistance on a variety of projects and includes daily interaction with members and vendors to gather information, expedite, and complete projects. Customer service is provided to members, vendors, and fellow staff by answering telephone and email inquiries. Responsibilities include:

+ Provide support and customer service to members:

+ Answer product questions

+ Assist members with ordering issues

+ Assist members with placing drop ship orders

+ Send requested materials such as product samples and consumer rebates Coordinate relays, sample orders, and bin tag requests

Work with vendors:

+ Gather product information and images

+ Coordinate market invitation process

+ Enter vendor information into vendor portal forms, support vendors using portal

+ Create and submit vendor debits/billings Initiate and review bulletins and drop ship order forms

+ Expedite and complete projects

Gather content and use various tools to communicate to members and vendors:

+ Managing updates on Mydoitbest.com

+ Enter program specials into VIMS

+ Submit department-specific communication pieces (Merchandising Update, department newsletters, etc.)

+ Review, process, debit vendors for truck mail literature

+ Use Vampire to run queries to create spreadsheets

+ Use Google Workplace

+ Create Buyer Messages at direction of MM/AMM

+ Create conversion charts/cross-references charts

+ Ban items at direction of MM/AMM

Provide inventory/RSC staff support:

+ Product dispositions and Return Goods Authorizations (RGAs)

+ Perform stock checks

+ Run and review department queries, analyze, highlight, bring excess inventory issues to the attention of MM.

+ Investigate and resolve UPC, order multiple, and other item issues

+ Investigate and resolve product questions from RSC staff

Provide promotions-related support:

+ Gather, collect sales submittals

+ Product sample requests

+ Consumer rebate pad requests

+ Distribute and file sale confirmations

+ Track competitor ads/promotions

Provide market-related support:

+ Sequence sheets and market invitations

+ Initiate market bulletins

+ Market totals

+ Collect and review drop ship order forms

+ Coordinate gathering of department market drop ship forms for placement on mydoitbest.com

+ Review market bulletins

+ Review/follow-up on vendor information

+ Create/manage electronic tracking spreadsheet for market

+ Bill vendors for market-related activities

Provide product/catalog-related support:

+ Product image requests

+ Cut and descriptions

+ Proof catalog pages

+ Assign SKU numbers

Provide accounting-related support:

+ Process member and vendor debits and credits

+ Process check requests

Perform general support functions:

+ Maintain various files

+ Perform entry on item maintenance mainframe screens

+ Order office supplies

Education and Experience: Minimum:

+ High School graduate

+ Must be computer proficient, especially with Excel and Word

Desired:

+ Post-high school education/training

+ Proficiency with Google Workplace

Skills and Abilities: Minimum:

+ Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email

+ Above average customer service and problem solving skills

+ Excellent organizational skills

+ Ability to work on multiple projects by successfully prioritizing to meet deadlines

+ Ability to quickly ‘change gears’ to respond to changes in priorities